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Lexus of Cerritos

Cerritos, CA

4.8
1,929 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,929 reviews

March 08, 2023

Great Team Courteous and Friendly! Excellent Customer Service! Specially Pete Phat Assistant Service Manager!!! Excellent! More

by fatimajoypaz
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Phat Assistant Service Manager
Mar 08, 2023 -

fatimajoypaz responded

Excellent Customer Servive

March 08, 2023

Thanks to our sales person Stephen we had a great experience with recommend to family and friends. He was very informative and patient patient and kind. Thanks. More

by Pmac696969
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Steven. Huh
Mar 12, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 07, 2023

Simple brake fluid flush took 3. 15 hrs of waiting.My appointment was scheduled 0830am but still took long. The waiting room was clean and have free refreshment. But the wait was wa More

by Ebreo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jothanan
Mar 10, 2023 -

Lexus of Cerritos responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 263-7857 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

March 07, 2023

The people handling our car we're friendly and knowledgeable. I dropped off my car and they called me when it was ready. I didn't have to worry about anything. They let you know if your car needs More

by DannyO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Maldonado
Mar 10, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 06, 2023

Service was good and Very kind and helpful. Also waiting time is not very long. More

by Jennifer kyung kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Ucelo
Mar 09, 2023 -

Lexus of Cerritos responded

Hi Jennifer, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 06, 2023

Rose was amazing every step of the way. Was kind, professional, attentive, everything. I really appreciate you Rosel, thank you! More

by saleem.waraich
Recommend Dealer
Yes
Employees Worked With
Rosel
Mar 09, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 06, 2023

Brought our car in for routine maintenance. Got everything done. We were told the car would be ready by early afternoon. However, we never got a call. We called by late afternoon and was to More

by Frances McCormick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name.
Mar 09, 2023 -

Lexus of Cerritos responded

Hello Frances, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 03, 2023

Linda Framel is very helpful and i will recommend her to my relatives and friends More

by Jeanette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Framel
Mar 07, 2023 -

Lexus of Cerritos responded

Hello Jeanette, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

March 02, 2023

Lexus Cerritos was hands down the better dealership than Lexus Torrance. In Torrance they never went over what they did. They just brought my car around and handed me the keys. Cerritos Lexus was courteous More

by Linda_overton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 06, 2023 -

Lexus of Cerritos responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 01, 2023

Great service as always, take my car here every single time, highly recommend working with Tony! More

by Andrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 06, 2023 -

Lexus of Cerritos responded

Hello Andrey, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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