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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,901 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,901 reviews

December 22, 2022

Staff is friendly and knows a great deal. Very low pressure and want to help you find the right vehicle. More

by Ultrajimenez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Huh
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Dec 26, 2022 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2022

Excellent customer service from my service advisor Davit Metsoyan and the service staff that handles the cars when you drive up too! All were very nice and professional. More

by juliefilkoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davit Metsoyan, and staff who greets customers when they drive up
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Dec 26, 2022 -

Lexus of Cerritos responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2022

I love the friendly employees. Dorothy is a doll. Always so cheerful and helpful. Considering the amount of cars that were there for service, my car was done a very timely manne More

by nuno470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
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Dec 26, 2022 -

Lexus of Cerritos responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 16, 2022

On line appoint system is quick and easy to use. I given a very nice loaner car for duration of service. More

by chidester31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Dec 20, 2022 -

Lexus of Cerritos responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2022

Excellent in customer services during the time the do my car service for 15,000 miles More

by robertosison120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua
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Dec 17, 2022 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 08, 2022

Wanted to thank Linda Framel for all of her help. She made sure I had a loaner ready to go very early in the morning in order to get to work. She was excellent and took very good care of me. Thank More

by rg668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Framel and Sonia Mendoza
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Dec 11, 2022 -

Lexus of Cerritos responded

Hello, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 01, 2022

Joseph Avila was great to work with. Very professional and took care of my needs. More

by Steve
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Avila
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Dec 03, 2022 -

Lexus of Cerritos responded

Hi Steve, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

December 01, 2022

Very prompt service department, in and out quickly and super excellent customer service. You schedule the appointment with a loner, everything is ready for you More

by Hala_aziz2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erick
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Dec 03, 2022 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 17, 2022

My service representative Alex Cruz was amazing. He had my car throughly inspected as requested. He got me a loaner car while vehicle was serviced. I received a printout and was explained in detail, More

by ruthiev73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Nov 21, 2022 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 16, 2022

We have been extremely dissatisfied with the service at Cerritos Lexus and would not purchase here again ! More

by Kand Lacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Nov 18, 2022 -

Lexus of Cerritos responded

Hi Kand, we are deeply disappointed by your experience at Lexus of Cerritos. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

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