Lexus of Cerritos

I had the pleasure of working with service advisor Joseph Avila. Joseph was very attentive to my request and followed through with calling me back in regards to the maintenance on my RX350. When I arrived a Avila. Joseph was very attentive to my request and followed through with calling me back in regards to the maintenance on my RX350. When I arrived at the dealership Joseph welcomed and treated me like family. Joseph was very generous with his time and answered all of my questions thoroughly. Joseph definitely provided a red carpet, white glove experience. I was very so impressed with Joseph's service that I decided Lexus of Cerritos to be my dealership of choice when it comes to serving my Lexus vehicles. I would encourage and recommend any Lexus vehicle owners to request Joseph Avila as their service advisor. He is the best part of Lexus of Cerritos More

This is a great dealership! Dorothy Lunney is an awesome advisor. She explains everything thoroughly! If I could suggest one thing that would be to have more people retrieve veh Dorothy Lunney is an awesome advisor. She explains everything thoroughly! If I could suggest one thing that would be to have more people retrieve vehicles when it’s time to pick it up; the wait time was too long. More

The best Lexus dealership ever, excellent customer service, always a pleasure taking my car to Lexus of Cerritos. Dorothy you are the best!!!! service, always a pleasure taking my car to Lexus of Cerritos. Dorothy you are the best!!!! More

Excellent and professional service. My car was serviced in a reasonable amount of time and the service writer kept me up-to-date on what was being done and how long. My car was serviced in a reasonable amount of time and the service writer kept me up-to-date on what was being done and how long. More

We felt no pressure in the purchase of our car. The Salesperson Regie Daez was very professional and helpful. The Finance manager Basel Toballah made the purchase easy. The Salesperson Regie Daez was very professional and helpful. The Finance manager Basel Toballah made the purchase easy. More

When I tried calling my service advisor, Micheal Chang Mu several times without any response, I sent a text to Sonia Mendoza who used to be my old advisor before she was promoted to service manager, to find several times without any response, I sent a text to Sonia Mendoza who used to be my old advisor before she was promoted to service manager, to find out why I was not able to make any contact. Sonia immediately responded and notified me that Micheal was no longer with Lexus and I made a contact with Dorothy Lunney who was very great with providing me updates on developments on my car service. It is just tremendous that the Service Manager, Sonia, was absolutely willing to insure that I was taken care of, even if that was not her responsibility! This is the reason Lexus of Cerritos is on top of my list for great service and going the extra mile to make us customers very happy. Thank you, Sonia and Dorothy for being there for me! I might also add that when I arrived at Lexus, the service guy took photos of the entire car and pointed out that I had some scratches on the very bottom of my front fender. I very much liked the attention to detail that Cerritos Lexus provided me because many years ago, I had taken my car in to another dealership and when I picked my car up after the service was complete, I noticed that my fender was dented. The service attendant said I must have come in with the dent but I pointed out that the area of the damage was scrapped clean of dust and that it was a very recent damage. They later admitted that one of their workers backed a car into mine but did not report it! This can happen anywhere and by taking photos before the service, any damage after that would definitely protect us customers! Great idea to think of doing this! More

The dealership has dedicated staff who are always willing to help. The facility is also very clean and well kept. Makes it enjoyable while waiting for your vehicle to help. The facility is also very clean and well kept. Makes it enjoyable while waiting for your vehicle More

Dorothy is very helpful to process the paper work and explain how the service to meet my demand. explain how the service to meet my demand. More

This dealership is the best. They acknowledge their clients right away. Daniel Kim always goes above and beyond and gets the job done efficiently. He was able to tell me that I n They acknowledge their clients right away. Daniel Kim always goes above and beyond and gets the job done efficiently. He was able to tell me that I needed to replace my brake pads and rotor because it was bad. Otherwise, I wouldn’t have known. I definitely recommend coming to this dealership. More

Kevin, our sales agent went over and beyond our expectations. He was prompt, caring for our needs, and indeed a true professional. expectations. He was prompt, caring for our needs, and indeed a true professional. More