Lexus of Chandler

Since our car was 7 years old and had 160,000 miles we felt it was time to seek out a new vehicle. My husband first searched on line for recommendations and then we began visiting various dealerships. The felt it was time to seek out a new vehicle. My husband first searched on line for recommendations and then we began visiting various dealerships. The Lexus of Chandler dealership was the first one we visited and were impressed with the cars, dealership and friendliness of the people. All of the personnel seemed friendly and appeared to enjoy working at Lexus of Chandler. After visiting other dealerships we returned to Lexus of Chandler to take another look at the RX 350. Our salesperson was Lisa who we found to be friendly, positive, helpful, professional and knowledgeable. We appreciated that she was in no way pushy or aggressive. She was not hurried but explained all of the features of the car. We were impressed that Lisa clearly explained and demonstrated the various features of the RX 350. After purchasing the car she suggested we return if we had other questions. She also called us a couple of days later for a follow up to our purchased and reminded us to return to the dealership if we had any additional questions. We could not have desired a more pleasant car buying experience that what we received with Lisa and Lexus of Chandler. More

I would highly recommend this dealer to anyone looking to purchase any Lexus vehicle. I shopped every single Lexus dealership in the greater Phoenix area & hands down- Chandler Lexus was the most professiona purchase any Lexus vehicle. I shopped every single Lexus dealership in the greater Phoenix area & hands down- Chandler Lexus was the most professional, the most honest,and the most friendly. Zero pressure, good deal on car, and excellent follow up afterward. I drove 30 miles to do business w/ them, and am very happy I did so. It is refreshing to do business with a professional courteous organization like this one. More

At Lexus of Chandler, I always get very personalized attention, be it purchasing a new Lexus (3 so far from Lexus of Chandler in the last 4 years) or servicing those vehicles. I never have trouble gett attention, be it purchasing a new Lexus (3 so far from Lexus of Chandler in the last 4 years) or servicing those vehicles. I never have trouble getting a service appointment that suits my schedule and when I arrive, I am greeted like an old friend. I consider it an outstanding dealership! More

After visiting 5 other dealerships in the area (in the 110 degree heat), we reluctently decided to stop by the Lexus dealership on our way home to see if there was even a chance of getting a good deal on 110 degree heat), we reluctently decided to stop by the Lexus dealership on our way home to see if there was even a chance of getting a good deal on a used RX350. We fell in love with a beautiful 2008 model and made an offer. Dave didn't give us the usual "you must be crazy" look and then counter-offer with only a $500 discount. Instead, he came back with an offer that was VERY reasonable. It was so reasonable, in fact, that we accepted that offer and were done negotiating in 10 mins or less! We loved Dave's personality and especially loved the fact that we didn't have to spend all day negotiating a deal for our new car. We also worked with a gentleman named Raad, who handled all our paperwork. We felt reassured by his expertise, as well. He was very helpful in deciding whether or not to purchase any extras and we didn't feel pressured at all. While completing the documents, Dave took our new car back to the service department and had it detailed. It was already gorgeous before that, but it really sparkled afterwards. Dave then took the time to show us how to work all the bells and whistles on our car and made sure we knew who to contact when it came time to schedule service. It's been three days and I love my new car more every day and will definitely return to Lexus of Chandler when we need service or when it comes time to replace our other car. Thanks to Dave, Raad, and the guys who detailed our car on Saturday; you made our buying experience a very pleasant one! More

KENT AVERILL WAS PROFESSIONAL, KNOWLEDGABLE AND FRIENDLY. I KNOW WHAT I LIKE IN CARS AND, GENERALLY, DON'T CARE TO BE APPROACHED AS I LIKE TO TAKE MY TIME WITH NO PRESSURE. ACTUALLY, KENT WAS A HELP AND WAS I KNOW WHAT I LIKE IN CARS AND, GENERALLY, DON'T CARE TO BE APPROACHED AS I LIKE TO TAKE MY TIME WITH NO PRESSURE. ACTUALLY, KENT WAS A HELP AND WAS NOT THE LEAST BIT PUSHY. WE ENJOYED DISCUSSING THE CAR I WAS INTERESTED IN AS WELL AS OTHERS. HE PROVIDED GOOD INFORMATION AND I TOOK MY TIME MAKING A DECISION TO PURCHASE THE VEHICLE. I WOULD WORK WITH HIM AGAIN IN A HEARTBEAT AND WILL REFER MY FRIENDS TO KENT AND LEXUS OF CHANDLER. THIS IS THE 2ND VEHICLE I HAVE PURCHASED AT THIS PARTICULAR DEALERSHIP AND WOULD DO IT AGAIN SHOULD THE NEED ARISE. IN SUM, KENT GIVES CAR SALES FOLKS A VERY GOOD NAME. THANKS, AGAIN, JOHN MCGUIRE More

I have had several BAD experiences with purchasing vehicles in the past...salesmen can be pushy and manipulative. This time was very different. I started with internet inquiries with several dealers vehicles in the past...salesmen can be pushy and manipulative. This time was very different. I started with internet inquiries with several dealerships and that was very painless. I am very selective in what I want in a vehicle...I stayed with the internet sales people that were the most helpful and prompt in their replies. Jessica was great! I first went in to another Lexus dealership (which was closer to my home) and was promptly treated like a "dumb blonde" by an arrogant impatient salesman...when the $$$ was discussed I was told very different numbers than had been told me on the internet. I was glad to leave there never to return. When I arrived at your dealership I was greated by a very pleasant friendly knowledgable saleswoman (Lisa) who made the entire experience stressfree. I met several other employees all of whom were very nice. Thank you again Lisa and Jessica! More

I purchased a new IS 250 because Kim Goodman called me and informed me that Lexus of Chandler would make a good deal for me. My experience with Kim Goodman and Don Hanson was the best I have ever had. I and informed me that Lexus of Chandler would make a good deal for me. My experience with Kim Goodman and Don Hanson was the best I have ever had. I have purchased over 125 vehicles in my lifetime. This was the best experience. Thank you Kim. More

I came into Lexus of Chandler looking for an IS250 and after walking around the lot for 10-15 minutes I went into the showroom to look for any other IS's as I didn't see exactly what I wanted on the lot. after walking around the lot for 10-15 minutes I went into the showroom to look for any other IS's as I didn't see exactly what I wanted on the lot. I was greeted by Kent and told him I was looking for an IS. He then took the time to get to know ME better, instead of launching into a sales pitch or trying to get me into a test drive. It was very refreshing to feel that Kent wanted to get to know me as a person better to make sure I was getting what I needed instead of selling me the most expensive IS on the lot. After working through some options, I ended up with a used IS, but Im extremely happy with it. Kent took the time to find a car I liked, would be happy with and that fit within my budget. Instead of letting me walk away when I didn't get what I had originally came for, Kent took the time to explore other options in order to make me happy. I have been back a few other times to ask questions, pick up accessories and get a spare key programmed. Each time I was greeted with a warm welcome from Kent and the manager of the dealership. They have really treated me as part of the Lexus family. I highly recommend not only this dealership but Kent as well. If you are in the market for a Lexus, please give Lexus of Chandler a try and ask for Kent. You wont be disappointed. More

My parents are in there late 70's and live in Tucson, they asked me their son for help in getting a GREAT deal on a 2010 ES350, I entered my information on KBB.com and 3 different dealerships contacted m they asked me their son for help in getting a GREAT deal on a 2010 ES350, I entered my information on KBB.com and 3 different dealerships contacted me. Kim Goodman at Chandler Lexus quoted me a price that to be honest sounded to good to be true, after calling Ms. Goodman at Chandler Lexus and advising her I was about to drive 110 miles to Tucson and pick up my mother and father and drive them to Chandler, and that the deal she quoted me better be true or there will be 3 very upset people in her show room, Long story short we walked in met Ms. Goodman and within 30 min my VERY HAPPY mother and father were driving back to Tucson in their new ES350, and I was driving home to Cave Creek. I have bought over 10 news cars in my life and have never been done with the deal in 30 mins. My mother and father saved over $7,000 for 90 miles and 30 min, not a bad day. Thank you Kim Goodman. Greg D. Cave Creek, AZ More