Lexus of Cherry Hill

I am happy with Lexus dealer service when I drop my car to do an oil change Great job great service to do an oil change Great job great service More

I bought my current car from this dealer nearly three years ago. This is the second new Lexus I owned. Unlike last one, this time around my experience with them was very poor from the onset. Anyway, I years ago. This is the second new Lexus I owned. Unlike last one, this time around my experience with them was very poor from the onset. Anyway, I brought the car in for an inspection a few days ago with some engine issue I noticed. I mentioned to them last time when I had my routine service, and they thought it was due to the main battery, hence, replaced it. However, it didn’t solve the problem, and lately, it had happened regularly when I started the car, especially in the morning when the engine is cold. I left the car there overnight, yet they told me they can’t find anything wrong with it. They simply blamed the battery in key fob that needs to be replaced. The problem, however, is after the engine started and it has nothing to do with the key fob’s battery. I found them less enthusiastic in finding the issue. The adviser , John, I worked with even made me feel like I may have caused the issue and quoted me a service fee of $199, if that is the case. I remember one time in the past that he even argued with me about getting a loaner car for my service, and it was not because the service does not entitle to a loaner, but because it’d only take one hour or so to perform and, in his opinion, a loaner is not necessary. I am very busy in my profession, and can’t just sit around and wait. My problem still exist and I may have to find someone else to diagnose the issue. But never again will I buy from them, nor would I have any recommendation. Lexus is known for its quality and customer satisfaction. But I have found neither is true. I brought the car new and it was assembled in Japan. I got to test drive it as soon as it got off the boat. Yet there were already a few issues with it since I own it. With unsupportive staff and poor customer service experience at the dealership, I am less inclined to to do business with them again. More

Customer service is excellent and helpful. Person is helping me at service department he is very patience and nice , generous . I’m very grateful for everything he has to deal with Progressive Person is helping me at service department he is very patience and nice , generous . I’m very grateful for everything he has to deal with Progressive insurance they r worst person to deal with contact and has no zero professional work ethics at all to response back r even to call h back With Lexus they have so much patience to deal with I definitely recommend them all time thank you for your help Chris . More

John J is very attentive and open to my questions and offers appropriate suggestions and solutions. With his help, I am confident of his knowledge of Lexus cars. offers appropriate suggestions and solutions. With his help, I am confident of his knowledge of Lexus cars. More

This is my 4th car from this dealership they are like family and the product is like no other Will continue to own a lexus as long as this dealership continues to take care of me like a family member family and the product is like no other Will continue to own a lexus as long as this dealership continues to take care of me like a family member Antbyheirr cars continue to run like butter More

The sales representative, Chris from Cherry hill, NJ was great. Very attentive, patience and friendly and efficient. great. Very attentive, patience and friendly and efficient. More

Jonathan always goes above and beyond to ensure my service experience is not stressful and if there is an issue he explains it thoroughly. I highly recommend Lexus if Cherry Hill. service experience is not stressful and if there is an issue he explains it thoroughly. I highly recommend Lexus if Cherry Hill. More

No waiting time before being seen very courteous and excellent service including my sales associate coordinating things. excellent service including my sales associate coordinating things. More

The only place to take my car for the best service. It’s the kind of place where the people are always looking to take good care of you. Thanks for a job well done.!!! It’s the kind of place where the people are always looking to take good care of you. Thanks for a job well done.!!! More

Had service on my 2023 Lexus Rx350. As always Christopher was great. And 20000 maintenance was performed same day. No issues were found with the car. As always Christopher was great. And 20000 maintenance was performed same day. No issues were found with the car. More