Lexus of Cherry Hill

This dealership is great. They took me in last minute and provided a loaner. Good service. Highly recommend Jonathan in service dept. They took me in last minute and provided a loaner. Good service. Highly recommend Jonathan in service dept. More

Simon is wonderful - I hate car shopping and the entire experience was fair, manageable and enjoyable! Highly recommend Simon and the rest of the Cherry Hill Team experience was fair, manageable and enjoyable! Highly recommend Simon and the rest of the Cherry Hill Team More

Great experience, fair pricing, smooth process. Simon did a great job explaining car trims and made buying process seamless and not difficult. Simon did a great job explaining car trims and made buying process seamless and not difficult. More

This was absolutely the fastest and best car buying experience i ever had and i have had alot of cars.....Every dealership should go to Lexus of cherry hill and see how a dealership should be run ..... experience i ever had and i have had alot of cars.....Every dealership should go to Lexus of cherry hill and see how a dealership should be run .....Amazing Experience More

They knew this review was coming. January 2025 I took my vehicle in for service, bought up a concern about the starter hanging up. Shop foreman came out along with the excelle January 2025 I took my vehicle in for service, bought up a concern about the starter hanging up. Shop foreman came out along with the excellent and professional service advisor Chris. BOTH he, myself and the shop foreman verified it’s the starter. Wayne the service director came out, said if it happens again let me know. Bought the car back July 9, 2025, had videos sent in ask Wayne asked, showed the shop foreman, assured it was the starter again. Wayne said he would replace the starter under good will. Contacted him July 9, 10 & 12 verifying my phone records before accusing anyone. He never returned my phone calls after leaving several messages. Bought the car in without an appointment and they quoted me $1,000 to replace the starter. January 2026, dropped the car off again, was told it would be replaced under good will, car sat for three weeks, then Wayne changed his mind to say it may be something else. The good will price was less funding, which raised an integrity concern after he changed his mind. Lied to the Lexus brand engagement center saying he doesn’t want to replace the starter as it may be something else. Long story short just don’t lie to someone saying you will do something, ask for videos, verifying it’s the starter then changing your mind. I won’t be returning as previous employees warned me about integrity issues. It appears as they changed management, integrity has declined. I never complained nor asked why on a test drive my car was reved up to 6300 RPMS. Chris was excel and professional and a great service advisor. Jamie and Wayne is the reason why I won’t be returning. My started was later replaced by another Lexus dealer under good will. They had ZERO issues with doing this. Thank you Cherry Hill Lexus for wasting three weeks of my time and since it became a money issue for you and your dealer, it’s fine with me. Character and integrity speaks for itself. I didn’t mention as you stated on the phone this is a business and what if it’s something else? I WOULD HAVE STILL GOTTEN IT FIXED! Just don’t say you will do something then lie and not return customers phone calls. Fiancé and I were purchasing a GX but changed our minds after this experience, had a blank check and asked Chris what he thought about the motors, just won’t be returning here. Integrity continues to decline. Respectfully Lexus customer. More

Fast and Efficient Service Excellent experience! I was taken in immediately by Jamie with no wait time at all. The service was quick, efficient, and very well organized. Jamie was professional and r I was taken in immediately by Jamie with no wait time at all. The service was quick, efficient, and very well organized. Jamie was professional and respectful of my time, which I really appreciated. I was in and out much faster than expected. Highly recommend!!!! More

Simon was very professional , easy to deal with and made the process of buying a car very easy. the process of buying a car very easy. More

Super friendly very knowledgeable and very very fair with pricing. From the very first interaction with Simon everything was easy and pleasurable. Simon was always available to answer any question. The car w pricing. From the very first interaction with Simon everything was easy and pleasurable. Simon was always available to answer any question. The car was ready for me and I couldn't wait to get in my new Lexus NX and drive it home. I would recommend Simon in a heartbeat to anyone looking to buy a Lexus. He also gave me a very thorough tutorial about how to operate the app and fob and digital information screen. More

Lexus of Cherry Hill provides great customer service. Simon was patient and available for questions during my after the sale. Simon was patient and available for questions during my after the sale. More

Convenient time available appointment. My vehicle was repaired quicker then expected and the service was exceptional! My vehicle was repaired quicker then expected and the service was exceptional! More