Lexus of Clearwater

Service was great! Everyone was kind and they had my car ready as promised! I would recommend Lexus of Cllearwayer to anyone! Everyone was kind and they had my car ready as promised! I would recommend Lexus of Cllearwayer to anyone! More

Very organized and clean establishment. Sales person very cordial and knowledgeable on the product and accessories! Sales person very cordial and knowledgeable on the product and accessories! More

I am always treated well when I bring my IS into Clearwater Lexus. I think Michelle is the best Clearwater Lexus. I think Michelle is the best More

Great Service Department! !! My Service Advisor keeps me posted on everything that is going on with my vehicle. !! My Service Advisor keeps me posted on everything that is going on with my vehicle. More

My wife and I recently took one of our older Lexus vehicles in for a multi-point inspection. I needed to know whether the transmission issue was the only problem with the car and whether it was worth vehicles in for a multi-point inspection. I needed to know whether the transmission issue was the only problem with the car and whether it was worth putting more money into my baby so I could drive it for another 3–4 years, or whether we should cut our losses and trade it in or sell it and purchase a new Lexus. I was told by the service representative that a master technician would inspect my Lexus. Two days later, we received a video from the master technician and a call from the service representative. We were told that we needed a remanufactured transmission, a front wheel bearing, rear brake pads, and new tires. However, everything else looked great, and the vehicle was in excellent condition. We authorized the repairs based solely on this very important information. However, the estimate increased by a few hundred dollars from the original estimate because of a mistake in the service representative's calculations. He was honest about the mistake. We were not happy about it, but we still decided to move forward with the repairs. A few days later, we received another call from the service representative, thinking our beautiful Lexus was finally repaired. No. We received another video showing the car on a lift, and now we were told that there was structural rust underneath the jack-point area. Rust material was all over the garage floor. The rusted areas were in plain sight. I told the service representative that this car was never on a lift and that it clearly had never received a complete multi-point inspection. He agreed and did not charge us for the inspection. At that point, we stopped all repairs and had the Lexus towed back home later. This left us wondering: What else was wrong with our Lexus? Suspension? Exhaust? Something else that had not been discovered? A few days later, we went back to the dealership to pick up our Lexus and the keys. We were not given an inspection report. In fact, we were not given any paperwork until we specifically asked for it. We asked to speak with the Service Manager. After waiting about 25 minutes, we were able to speak with Nick. We explained the entire situation to him, and there was nothing—no apology, no explanation, nothing. He barely said two words to us. What a waste of time. So now we are actively looking for a new Lexus. Trust me, we would rather drive farther to Lexus of Wesley Chapel—or any other Lexus dealership—than ever step foot in Lexus of Clearwater again! More

Great service once again! I’ve never had a poor experience at Lexus of Clearwater. My recent advisor was so friendly and patient. She took her time to explain everything and I I’ve never had a poor experience at Lexus of Clearwater. My recent advisor was so friendly and patient. She took her time to explain everything and I never felt rushed. More

From when I walked in to driving off with my new car I genuinely felt valued as a guest and was treated with kindness. My sales person Brian Strang did a phenomenal job of assisting me through out the ent genuinely felt valued as a guest and was treated with kindness. My sales person Brian Strang did a phenomenal job of assisting me through out the entire buying process and answered any question I asked him. He went above and beyond and I could not be happier with my experience with Lexus of Clearwater! More

Top notch. Josh Cobb is a very understanding sales Assoc. He worked with me the entire process. Thanks, Josh Josh Cobb is a very understanding sales Assoc. He worked with me the entire process. Thanks, Josh More

Lexus Clearwater is Top Notch! No haggling or pushy sales. They genuinely want to make a sale that you are comfortable with. Tyler (sales manager) and Peter Viggiano (sales asso No haggling or pushy sales. They genuinely want to make a sale that you are comfortable with. Tyler (sales manager) and Peter Viggiano (sales associate) are amazing! Anyone interested in a Lexus should stop here first because you won’t need to go anywhere else! More

Every time I come for service (Paul is the best) I get so many requests for reviews. Too many. Are you guys that desperate? many requests for reviews. Too many. Are you guys that desperate? More