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Lexus of Cleveland
Cleveland, OH
3,628 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,628 reviews
September 28, 2022
Jeff and Ryan were fantastic through out the entire process of getting us our new GX. We live over 5 hours away and will never purchase another New Lexus from anyone else by these guys! Thank you Metro process of getting us our new GX. We live over 5 hours away and will never purchase another New Lexus from anyone else by these guys! Thank you Metro Lexus Team! More
by Jade & Aubrey
Employees Worked With
Peter Mapp, Jeff Sustersic, Pete Spacagna, David Weaver, Ryan Yee
September 28, 2022
Our overall experience at Metro Lexus was excellent. We never felt pressured from Terry or any of the other sales team. They were helpful, knowledgeable and kind. They went above and beyond and delivere We never felt pressured from Terry or any of the other sales team. They were helpful, knowledgeable and kind. They went above and beyond and delivered more than we expected and at a great price. David Weaver in finance was also helpful and kind. He worked with us to get us the add-on protection we wanted and helped us with the terms of our financing. I would highly recommend Metro Lexus and wouldn’t hesitate to return for future needs. We are excited to be a part of the Metro Lexus family! More
by manyard
September 27, 2022
Matt was amazing and patient. Sold us my car, my wife's, and my daughter. Would never do that if we did not trust Matt with everything! Thank you. Sold us my car, my wife's, and my daughter. Would never do that if we did not trust Matt with everything! Thank you. More
by Leoely43
Employees Worked With
September 26, 2022
Terry was amazing, she took care of us for two days, she found the perfect car for me and my family, she also got my son a teddy bear which was so nice of her. she explained everything about the car featur found the perfect car for me and my family, she also got my son a teddy bear which was so nice of her. she explained everything about the car features, and she made sure we are so happy and so satisfied, she was exposed to an uncomfortable incident during working with us, she did not take it personal and she dealt with it very strongly and wisely. I appreciate her so much as she made a very nice and luxurious experience for us. not only 5 stars, but 10 stars for Terry!!! More
by modeh90
Employees Worked With
September 26, 2022
Cordis was very collegial Prices were very high with service specials “not applicable”. That was a bit disappointing!! Loaner car service was good and timely service specials “not applicable”. That was a bit disappointing!! Loaner car service was good and timely More
by ibrahimfarid
Employees Worked With
Cordis Bunch
September 24, 2022
Very pleasant experience. Terry was so helpful. Also technician Teysean Yorke was so patient, and knowledgeable couldn't have done any of of the installation without him. Wou Terry was so helpful. Also technician Teysean Yorke was so patient, and knowledgeable couldn't have done any of of the installation without him. Would definitely recommend Metro Lexus because of the wonderful experience with Terry Ramey and Teysean Yorke! More
by Marlene.grier56
September 23, 2022
The dealership set the appropriate expectations with regards to delivery date. Some features like 6.6kw module lacks the level 2 power cable needed to use it and the trunk area is missing a carpet. Ther regards to delivery date. Some features like 6.6kw module lacks the level 2 power cable needed to use it and the trunk area is missing a carpet. There are items I expected but did not receive. These items need to be more clear. More
by Tinagaither
September 22, 2022
Beside the excellent service that was provided on our vehicle… the communication from all service people was great . Since we were out of town , every call was very appreciated! Everyone was incredibly a vehicle… the communication from all service people was great . Since we were out of town , every call was very appreciated! Everyone was incredibly accommodating and we so appreciate the ride from the airport! More
by sueyuratovac
Employees Worked With
Marisa Bekoscke, Jeff Miller, Cordis Bunch, Josh Jancha, Taylor Tyndall, Paul Cooper, Charley Veira, Marcia Jackson
September 22, 2022
The customer service was above and beyond. Jeffrey Miller kept me updated and explained everything to me. When there was a delay he contacted me. You could not ask for better service. Thank Jeffrey Miller kept me updated and explained everything to me. When there was a delay he contacted me. You could not ask for better service. Thank you Jeffrey Miller and Metro Lexus. Keep up the fantastic work!!! More
by Lace22
Employees Worked With
Jeff Miller
