Terry Ramey

The absolute best customer service experience I have ever had at a dealership. Terry Ramey was honest, friendly, and genuinely cared about making sure I got the vehicle I desired. The car-buying process wa had at a dealership. Terry Ramey was honest, friendly, and genuinely cared about making sure I got the vehicle I desired. The car-buying process was easy and stress-free. I highly recommend working with Terry Ramey at Lexus of Cleveland. More

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Terry and Mike were awsome and held our hands through what turned out to be a longer than expected process to get the exact car we wanted. My wife was especially tickled by the reception we got when we p what turned out to be a longer than expected process to get the exact car we wanted. My wife was especially tickled by the reception we got when we picked up the car, with everyone clapping and congratulating us on the new vehicle. The car is beautiful, and we are very happy. More

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Called Jeff in the am with a brake-suspension issue in the left front. Jeff, like a medic diagnosing a patient to treat, believed he knew what the problem was. Jeff looked at the days schedule and found a the left front. Jeff, like a medic diagnosing a patient to treat, believed he knew what the problem was. Jeff looked at the days schedule and found an open slot that afternoon and asked if I could get there at that time. Upon arrival, I was greeted personally by Jeff and he immediately got me checked in and on to a mechanic. The mechanic located the issue and it was exactly what Jeff surmised. The mechanic (who was also great) made a video of the discovery and solution, which was sent to me on my phone for perusal. Time in to time out was less than 90 minutes! Terry, Tom, Dan, Michael and Jesse all took the time to chat and discuss items of mutual concern and interest. The people at this dealership as well as the vehicles are the reason I am a long time client! More

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Terry Ramey was our Sales Representative, she is the best! Receptive to our needs and just an all around great person. Thank you, Terry for being there for us. best! Receptive to our needs and just an all around great person. Thank you, Terry for being there for us. More

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The dealership is very professional. The personnel we met were friendly, knowledgeable and very helpful as we evaluated the car buying decision. The personnel we met were friendly, knowledgeable and very helpful as we evaluated the car buying decision. More

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Terry is very cordial and helpful with purchasing cars. This is our second time working with her. The dealership goes out of their way to make it a great experience. This is our second time working with her. The dealership goes out of their way to make it a great experience. More

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I would like to thank everyone for making it such a nice experience with the purchase of my new car experience with the purchase of my new car More

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I had an great experience with Terry Ramey at Lexus of Cleveland. This is my first Lexus and I didn't know what to expect. I told Terry what I was looking for and she worked and found exactly what I was l Cleveland. This is my first Lexus and I didn't know what to expect. I told Terry what I was looking for and she worked and found exactly what I was looking for. Terry was so friendly and helpful. I will recommend Terry every time! More

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Terry is a consummate professional and was extremely kind, warm, and a pleasure to work with. She went above and beyond to make sure we got a great deal and was comfortable with every step of the proces kind, warm, and a pleasure to work with. She went above and beyond to make sure we got a great deal and was comfortable with every step of the process. If you are in the market for a Lexus, do yourself a favor and work with Terry. More

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As always, Terry Ramey made my lease experience very pleasant and comfortable. She is very personable and professional. Her genuine and kind nature adds to the enjoyable experience with my purchase expe pleasant and comfortable. She is very personable and professional. Her genuine and kind nature adds to the enjoyable experience with my purchase experience with Lexus. More

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