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Lexus of Cleveland

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,628 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,628 reviews

September 20, 2022

Matt Long was amazing to work with. He made the process of purchasing a Lexus so simple and kept me informed throughout the purchase. What a special experience it was on new car pickup More

by Mamer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Brennan, David Weaver
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Sep 20, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Matt, Tom, and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

September 18, 2022

Metro Lexus service is the absolute best! ! They always go above and beyond. Thank you to the whole team More

by Ardarwish6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke, Jeff Miller, Cordis Bunch, Josh Jancha, Taylor Tyndall, Paul Cooper, Charley Veira
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Sep 19, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are thrilled to hear that you are confident in the Metro Lexus team to get the job done. Drive safely, and we hope to see you back!

September 17, 2022

Jeff Miller amazing. Pete Mapp amazing too. The way I got treated was amazing. The parts manger Mike just very attentive. More

by BMW MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Porter. , Peter Mapp, Jeff Miller, Michael Malzeke
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Sep 19, 2022 -

Lexus of Cleveland responded

We love seeing praise for our wonderful staff! Jeff, Pete, and Mike will all appreciate the shout-out. Drive safe, and thanks for choosing Metro Lexus!

September 16, 2022

Dealership was Great and Tori was Great in finding what we needed and affordable. Thanks!! More

by DaleJoyce2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan, Tori Grinzinger
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Sep 16, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with Tori. We will be sure to pass on the kind words to her. Drive safely, and we hope to see you back again at Metro Lexus!

September 15, 2022

Words can’t describe how amazing Terry Ramey is! She helped me purchase my first “big girl” car after I graduated a year ago. After a horrible accident and totaled car, I came back to Terry again to More

by Gabby Vang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2022 -

Lexus of Cleveland responded

Gabby, thank you for the great review! We strive to deliver a seamless purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with Terry. We will be sure to pass on the kind feedback to her. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Metro Lexus!

September 15, 2022

Tori did a terrific job! The entire Metro Lexus team is knowledgeable, professional, and make the buying experience a memorable one. I highly recommend the dealership, and More

by ed hatgas
Recommend Dealer
Yes
Employees Worked With
David Weaver, Tori Grinzinger
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Sep 16, 2022 -

Lexus of Cleveland responded

Hi Ed - Thank you for sharing your great review of Tori and the team! We appreciate your business and we hope to see you again at Metro Lexus. Safe travels in your new vehicle!

September 09, 2022

Efficient, kind and always do great service. Have taken my car to them for 27 years and I have never been disappointed! More

by Jrmenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
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Sep 09, 2022 -

Lexus of Cleveland responded

Your review is everything we hope to see! It's an honor to deliver courteous and professional service that's earned Metro Lexus your long-term loyalty. We look forward to working with you again next time!

September 09, 2022

Metro Lexus is a well run business compared to others I've dealt with. Very clean and everyone is very accommodating. Joshua my Service Manager was very good. Would recommend this dealership to all. More

by Penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
Report | Print
Sep 09, 2022 -

Lexus of Cleveland responded

Penny, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Joshua and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

Sep 09, 2022 -

Penny responded

You're very welcome.

September 08, 2022

Very professional. Caring sales people. Wonderful brand. We will be back when we need our car serviced. More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Cales
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Sep 08, 2022 -

Lexus of Cleveland responded

We're so glad to hear this, Kathy! Thank you for the amazing review and for trusting Metro Lexus with your business!

September 07, 2022

Friendly staff, excellent service and advise. Mileage seems to have increased after Metro’s service More

by Honorbond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke, Jeff Miller, Paul Cooper
Report | Print
Sep 07, 2022 -

Lexus of Cleveland responded

Thank you for the review! We are glad to hear that the team was able to get the job done. With regard to the rest of your feedback, if there is anything more we can do to assist you or help clear things up, please feel free to reach out. Best, Dan Booth - Service Manager - 216-916-6000

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