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Lexus of Cleveland

Cleveland, OH

4.9
3,629 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,628 reviews

July 02, 2022

Matt was very personable and not pushy. He has been easy to communicate with even after the purchase of my car. More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Lexus of Cleveland responded

Kathy, we are thrilled that Matt and the team gave you a great experience every step of the way! Thank you for choosing Metro Lexus and for stopping by to leave a review. Safe travels in your new car!

July 01, 2022

Thank you everything is perfect and more than I’m expected thank you thank everyone I’m so happy More

by krakow.usa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bosko Golubovic, Ryan Yee, Lisa Cales
Jul 05, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back!

July 01, 2022

My initial contact was with Lisa Cales in the telephone. She displayed excellent customer service and worked expeditiously to find me a new or used Lexus RX. I was in a vehicle in less than 10 days!! This w More

by Gpietrolungo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura, Meg Landis, Lisa Cales
Jul 01, 2022 -

Lexus of Cleveland responded

Congratulations on your new-to-you Lexus RX! We'll give kudos to Lisa for ensuring you received your vehicle quickly. Thanks for the five stars for Metro Lexus! It was our pleasure to help you take home the perfect car.

July 01, 2022

I had a very good experience by my new car Terry did a wonderful job of reassuring me give me a nice time line that you'll be done she was very professional she answered all my questions my questions and More

by Monicaatkinson122
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Lexus of Cleveland responded

Happy customers make us happy, Monica! We're delighted Terry provided communicative, attentive assistance that kept you updated and answered all your questions. From the Metro Lexus team, enjoy your new ride!

July 01, 2022

Wonderful car buying experience ! ! straighforward, simple , and friendly, professional staff!! Highly recommend Terry and all of Metro Lexus... More

by Whitneyteamrealestate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Lexus of Cleveland responded

Thank you for your glowing review! We're delighted Terry and the rest of the team welcomed you with professional assistance that shaped a seamless purchase experience. Enjoy your new ride!

July 01, 2022

Excellent car buying experience. I enjoyed working with Matt and Peter. Like it so much that we ordered another Lexus for my wife! More

by s_shacklett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Lexus of Cleveland responded

Thank you for your business, and thanks for giving Matt and Peter a shoutout! Congrats on your new Lexuses! See you again next time.

July 01, 2022

Great car buying experience! Everyone involved with the entire process was wonderful and more than helpful. More

by achornak17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar, Tom Brennan, David Weaver
Jul 01, 2022 -

Lexus of Cleveland responded

Thank you for shopping with us at Metro Lexus! We are delighted to hear that you are a satisfied customer and we truly appreciate you taking time to share a review. Safe driving!

July 01, 2022

We had a very positive experience at Metro Lexus! Christian Miller was very helpful and we appreciated his attention to detail as well as the time he took to make sure we were happy with our purchase More

by aaronoelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara, Skylar
Jul 01, 2022 -

Lexus of Cleveland responded

We couldn't be happier hearing that you had a pleasant purchasing experience with Christian during your visit to Metro Lexus. Thank you for your kind review, and come back anytime!

June 30, 2022

Love the service! Desiree was smart, was a book of knowledge about the car and fun to work with! More

by Lexus Lover!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Payne
Jul 01, 2022 -

Lexus of Cleveland responded

We love seeing reviews like this! It's fantastic Desiree welcomed you with informative assistance that shaped an enjoyable experience. We hope to work with you again at Metro Lexus!

Jul 01, 2022 -

Lexus of Cleveland responded

We love seeing reviews like this! It's fantastic Desiree welcomed you with informative assistance that shaped an enjoyable experience. We hope to work with you again at Metro Lexus!

June 30, 2022

Very personable & knowledgable salesman Dealership is so will to assist in any & every detail to make a purchase a great event More

by Cherylsheaks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar S Lippiatt, David Weaver
Jul 01, 2022 -

Lexus of Cleveland responded

Thank you for the five-star review for Metro Lexus! We are happy to see such positive remarks for our team. Enjoy your new ride!

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