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Lexus of Cleveland

Cleveland, OH

4.9
3,629 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,629 reviews

June 30, 2022

Very personable & knowledgable salesman Dealership is so will to assist in any & every detail to make a purchase a great event More

by Cherylsheaks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar S Lippiatt, David Weaver
Jul 01, 2022 -

Lexus of Cleveland responded

Thank you for the five-star review for Metro Lexus! We are happy to see such positive remarks for our team. Enjoy your new ride!

June 30, 2022

Professional and solid good people, who truly strive to satisfy their customers. A class act operation worthy of 10 stars… Highly recommend for those seeking a wonderful car purchasing experience with a More

by John Vrsansky, Jr.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Lexus of Cleveland responded

John, we are blushing! We're thrilled to deliver exceptional service that got you a good trade deal and made you feel valued as a Metro Lexus customer. We're honored to have earned your confidence and hope to work with you again soon!

June 30, 2022

Christian is very responsive to my requests and represents Metro Lexus in a first class manner. More

by Joel Zaas
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lexus of Cleveland responded

We're glad Christian is delivering the best-in-class service we're known for, Joel. Thank you for the wonderful review and for trusting Metro Lexus with your business!

June 30, 2022

Matt Long was great. Made the experience about as easy as it could get. Was patient with us as well as our three kids. The dealership had the ice cream man serving tre More

by rutguy01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lexus of Cleveland responded

We're glad your recent experience with Matt and the Metro Lexus team didn't disappoint you or the kids! Thank you for the wonderful review and for allowing us to serve you - we'll be here if you need us again down the road! Take care.

June 30, 2022

Chris was awesome! Great customer service! He answered all of our questions and got us in the car if amour dreams quickly! Thanks Chris! More

by Reedty86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lexus of Cleveland responded

We're delighted that you had such a wonderful experience with Chris. This is the kind of feedback we always love to see. Thanks for shopping with Metro Lexus!

June 30, 2022

It was a great experience all around and let me test drive the car even thought they closed in 15 minutes. The next week I came back an bought the car and they even did a new car unveiling that I didn't More

by MrDrone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones, Ryan Yee
Jun 30, 2022 -

Lexus of Cleveland responded

We're glad you had such a successful car-buying experience with the Metro Lexus team! Thank you for the wonderful review and for taking the time to reflect - we hope the new vehicle exceeds your expectations!

June 30, 2022

As long as MATT LONG sells Lexus, I will buy from him. He was extremely patient as I changed the model several times. When I finally settled on what I wanted, he spent weeks looking for my new car (there More

by CJNielsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
Jun 30, 2022 -

Lexus of Cleveland responded

Thank you so much for taking the time to share your appreciation for Matt and all he does for the Metro Lexus team. Congrats on finding a new-to-you Lexus RX 350 that checks off all the boxes. It was such a pleasure having the opportunity to earn your business, and we hope to have that chance again down the road. Until then, drive safe!

June 30, 2022

Christian was very friendly and easy to work with; knows the product well and works around the customer's needs. Was very organized and efficient so I was not waiting around dealership wasting time. Excelle More

by Fred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Weaver
Jun 30, 2022 -

Lexus of Cleveland responded

We're thrilled Christian was able to step in and make sure your visit with us went off without a hitch. Thanks for the five stars and we wish you many safe and happy miles! - Metro Lexus

June 30, 2022

I've known Matt for a few years now and this is the second Lexus he helped me with. I will be returning to Matt soon. JR More

by debijon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lexus of Cleveland responded

We are so glad that you have continued to have a great relationship with Matt! We'll be sure to share your five-star review with him and thanks for being a great Metro Lexus customer.

June 30, 2022

Christian was absolutely wonderful to work with! He went above and beyond to find us exactly what we wanted and always updated us on the progress of our suv getting here! Wonderful customer service! More

by Minman137
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lexus of Cleveland responded

It is gratifying to hear that you had such a positive experience with Christian and the team! Thank you for choosing Metro Lexus and for sharing your feedback. We hope you continue to love your new car!

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