Lexus of Cleveland

Lisa was incredibly attentive and helpful. Over the long wait for the car to arrive, she kept me fully informed and showed empathy and about the length of the delay. Over the long wait for the car to arrive, she kept me fully informed and showed empathy and about the length of the delay. More

A totally professional experience, Desiree listened to my requests and provided selection of cars. I love my new car! requests and provided selection of cars. I love my new car! More

My experience with Metro Lexus was beyond my expectations. Lisa my salesperson was professional and wonderful to work with.. Thank you Lisa for getting me the car that I wanted! expectations. Lisa my salesperson was professional and wonderful to work with.. Thank you Lisa for getting me the car that I wanted! More

They provided top of the line customer service by making sure i got the best deal possible. I am very satisfied. sure i got the best deal possible. I am very satisfied. More

Metro Lexus made my car shopping experience extremely painless, they were professional, attentive and caring! Desiree Payne, is hands down one of the best people I have ever worked with purchasing a v painless, they were professional, attentive and caring! Desiree Payne, is hands down one of the best people I have ever worked with purchasing a vehicle! Polite, caring, understanding and answered and listened to all my questions. She kept me informed every step of the way and made sure my fiancé and I were taken care of. She has my highest recommendation and she is a great asset to Lexus! More

I have been a long time customer at this dealership and they have always made me feel welcome, informed, and valued as a customer for both service and buying a new vehicle. Thank you for your outstanding c they have always made me feel welcome, informed, and valued as a customer for both service and buying a new vehicle. Thank you for your outstanding customer support!!! You are the gold standard! More

Ryan Yee is just terrific. My experience with Metro had declined a bit. But, Ryan single-handedly restored my faith in the dealership. My experience with Metro had declined a bit. But, Ryan single-handedly restored my faith in the dealership. More

Great experience with Ryan, especially with the inventory backlog situation. He was accessible & did a great job keeping us informed. backlog situation. He was accessible & did a great job keeping us informed. More

I requested a transmission flush, coolant flush, and check transmission because it is slipping. After Metro having my car for three days, I picked it up and they had not flushed the transmission. I spec check transmission because it is slipping. After Metro having my car for three days, I picked it up and they had not flushed the transmission. I specifically brought my car there because I wanted to see if a flush would get rid of the slip. I called the service writer three times and never received a call back (turns out he was off, but nobody told me that). On the plus side, I was given a very nice loaner car, and they do use the correct coolant when they did the radiator flush. More

Collin was very helpful from beginning to end. Will definitely work with him again. Exceptional Customer service. He kept me informed from the very beginning. If it was something he didn’t have an Will definitely work with him again. Exceptional Customer service. He kept me informed from the very beginning. If it was something he didn’t have an answer for he made sure to point me in the right direction. He never left me hanging. More