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Lexus of Cleveland

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,629 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,629 reviews

April 20, 2022

Joshua was very friendly, knowledgeable, and efficient. He solved and explained the solution to my problem very well thoroughly. Kudos! More

by Luba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
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Apr 20, 2022 -

Lexus of Cleveland responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Joshua and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 19, 2022

It was very efficient and the sales person was very helpful and courteous. I was very impressed with this dealership. More

by mjackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Weaver
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Apr 20, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 18, 2022

Abed and the Metro Lexus team were wonderful to work with. Quick responses, knowledgeable, and professional. I would highly recommend Abed and Metro Lexus. More

by timmyers40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo , Jeff Sustersic
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Apr 18, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Abed. Drive safely, and we hope to see you back at Metro Lexus!

April 15, 2022

The dealership is very friendly from start to finish. The show room is very clean. More

by Bill.schutte15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
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Apr 15, 2022 -

Lexus of Cleveland responded

Thank you for sharing your positive feedback, Bill! We appreciate your business and we hope to work with you again at Metro Lexus. Have a wonderful day!

April 15, 2022

I will NEVER pay $322. For an oil chang. RIPOFF!!!😩❗️❗️You will not see me again. More

by ca98ha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Miller
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Apr 27, 2022 -

Lexus of Cleveland responded

We are so sorry that you felt you paid $322 for an oil change. That was not our intention. I did go back and review your work performed and it did show that you authorized additional work on top of the oil change. Our oil change price is $89.95. We did perform additional work that was authorized to total $322. I am happy to re-review these items as we strive to provide both great service and everyday value pricing for all our guests. We value your feedback and business and welcome the opportunity to discuss this further and continue to be your dealer of choice for future service. Thank you, Dan Booth - Service Manager - 216-916-6000

April 13, 2022

Very courteous, friendly and knowledgeable salesperson. Abed did not pressure me one way or the other, he simply provided me several choices that met my needs and helped me find the vehicle I wanted. Hig More

by gyuronich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Weaver
Report | Print
Apr 13, 2022 -

Lexus of Cleveland responded

Your recommendation of Abed and the team makes our day! Thank you for choosing Metro Lexus, it is gratifying to know that your purchase experience was so successful and pressure-free. Enjoy your new car!

April 11, 2022

I love all the help l received. Colin Haire is an awesome terrific sales rep More

by gensley1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so happy to hear that Colin and the team could deliver an excellent experience for you. Safe travels from all of us at Metro Lexus!

April 11, 2022

Very professional and great communication regarding the status of my car throughout the service process. More

by Scott W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
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Apr 11, 2022 -

Lexus of Cleveland responded

We are always happy to help you out, Scott! Thanks for supporting Metro Lexus and we'll see you next time!

April 09, 2022

It was a pleasure to work with Abed. He made purchasing a car a very pleasant experience. His professionalism and knowledge of product is outstandingly. This was our third car purchased More

by Jleisenbrg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2022 -

Lexus of Cleveland responded

There is nothing better than hearing that our team made car-buying easy! Thank you for choosing Metro Lexus and for stopping by to leave a review of Abed. Safe travels in your new ride!

April 08, 2022

This is the third car I have purchased with matt's help. He is the most responsive and caring sales representative I have ever dealt with after 40 years of purchasing cars. He listens to what we want and More

by curmston
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Josh Jancha, Taylor Tyndall
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Apr 08, 2022 -

Lexus of Cleveland responded

Curmston, we can't tell you how much this five-star review means to us! Thank you for sharing your kind words for Matt. He will be thrilled to receive such wonderful compliments. We are proud to have you as a Metro Lexus customer and look forward to working together for many more years. Enjoy your new ride!

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