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Lexus of Cleveland
Cleveland, OH
3,629 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,628 reviews
March 31, 2022
We love Metro Lexus for the outstanding customer service and the best salesperson we have ever had. Terry Ramey is so professional and so kind to my husband and I . We would highly recommend our friends and and the best salesperson we have ever had. Terry Ramey is so professional and so kind to my husband and I . We would highly recommend our friends and family to Terry Ramey at Metro Lexus. More
by Diana.comparato
Employees Worked With
March 31, 2022
Matt was excellent! ! He had a couple of cars warm and ready to test drive as soon as we got there. He answered all of my questions in detail and even gave me his dealer ! He had a couple of cars warm and ready to test drive as soon as we got there. He answered all of my questions in detail and even gave me his dealer plate until I got my temporary one. I’d recommend him and Metro Lexus to anyone! More
by shaii_x03
Employees Worked With
March 31, 2022
Kevin was fantastic throughout the entire search and purchase process. I started looking for a new car probably at the worst time when inventory was very limited. Kevin kept me constantly up to date on purchase process. I started looking for a new car probably at the worst time when inventory was very limited. Kevin kept me constantly up to date on new inventory as it pertained to my wants for a new ES 350. Kevin came highly recommended to me from his current clients, and he did not disappoint. Kevin is extremely personable, easy to work with, and he worked hard to find us our perfect car. I will definitely be giving his name to friends and colleagues interested in purchasing a car from Lexus. More
by thomer41
Employees Worked With
Kevin McGuire
March 31, 2022
I've been dealing with Kevin McGuire for more than few years. He treats me and my wife extremely well. When we are looking for a car for her, he asks Ruthie what she wants not me ( as it MUST be). He is a years. He treats me and my wife extremely well. When we are looking for a car for her, he asks Ruthie what she wants not me ( as it MUST be). He is always honest with us and looking out for our best interests. I have recommended him to some friends. If he doesn't know an answer to a question that I have, he says "I don't know the answer, but I will get it for you. He's an asset to the dealership!!! More
by stevehovan
Employees Worked With
Kevin McGuire
March 31, 2022
My experience with Lexus has always been great my sales person Matt is phenomenal. He was always there to help me with any questions or needs that I had. Denae in finance also did a excellent job with help person Matt is phenomenal. He was always there to help me with any questions or needs that I had. Denae in finance also did a excellent job with helping me. Lexus is always gonna be my number one car. I will recommend anyone looking for a car to buy a Lexus I have been driving a Lexus for 27 years. What does that tell you I love Lexus and all the sales people that I’ve worked with at Metro Lexus. More
by gmosley319
March 31, 2022
I truly appreciate Metro Lexus because of its: Diversity of employees Professionalism Engagement with me especially during the Pandemic Determined stance to assist me Follow up and follow through of employees Professionalism Engagement with me especially during the Pandemic Determined stance to assist me Follow up and follow through Beautiful facility More
by DB
Employees Worked With
Other Employees :
Skylar (Technology), Michael Gleydura, Jeff Sustersic, David Weaver
March 31, 2022
Knowledgeable sales professional that represents the Lexus brand well and the Metro Lexus team. Takes the customer's needs into consideration allowing the journey of securing a new vehicle to be enjoyab Lexus brand well and the Metro Lexus team. Takes the customer's needs into consideration allowing the journey of securing a new vehicle to be enjoyable. More
by Bill
Employees Worked With
March 31, 2022
This is my third Lexus RX I have purchased but, this was the BEST experience I had out of all the purchases! Tori knew I was experiencing major life changes and she and the other staff went above and beyond the BEST experience I had out of all the purchases! Tori knew I was experiencing major life changes and she and the other staff went above and beyond to show their attentiveness to me and the importance of keeping me as one of the family. I will most definitely continue to return for future purchases! More
by Shonda50
Employees Worked With
Tom Brennan, Jeff Sustersic, Denae Jones, Tori Grinzinger
