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Lexus of Cleveland

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,628 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,628 reviews

March 31, 2022

I've been working with Matt for years! He's sold me my last 4 cars and I hope to work with him for years to come. More

by GPeters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so glad to hear that Matt has delivered such successful purchase experiences over the years. Enjoy your new vehicle, and we hope to see you back again at Metro Lexus!

March 30, 2022

Ryan was super helpful, knowledgeable and friendly. He made my experience with you quick and easy More

by ingridgardner04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
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Mar 30, 2022 -

Lexus of Cleveland responded

Ingrid, thank you for the great review! We appreciate your support and are happy to hear that Ryan earned your five stars. Drive safely, and we hope to see you back again at Metro Lexus!

March 30, 2022

Excellent dealership! Experienced staff in all departments and totally want to provide excellent service which they do. More

by Jefferygross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2022 -

Jefferygross responded

Terry Ramey made purchasing my new RX 350 F Sport a pleasant experience! This was the first new vehicle I purchased from Metro. Terry found the exact vehicle I wanted in in a very timely period in lieu of the current short demand situation with cars. She kept me up to date as to the status of my vehicle and when it would be delivered. Also, Skylar Lippiatt did an excellent job with the technical set up and explaining all the features of my new vehicle! Overall, this was an excellent experience and was very satisfied with Metro Lexus.

Mar 30, 2022 -

Lexus of Cleveland responded

All we can say is - wow! Thank you for taking the time to let others know how pleased you are with your recent experience working with Terry. We will certainly let her and Skylar both know they made your buying experience a great one. Enjoy your new Lexus RX 350! - Metro Lexus

Mar 30, 2022 -

Jefferygross responded

I forgot to include Dave Weaver from finance as well. Dave also did a great job and explained thoroughly all the details of purchasing my new RX350. He helped me make a few decisions regarding some additional coverage packages that were being offered. I appreciated his help, patience and expertise!

Mar 30, 2022 -

Jefferygross responded

I forgot to include Dave Weaver from finance as well. Dave also did a great job and explained thoroughly all the details of purchasing my new RX350. He helped me make a few decisions regarding some additional coverage packages that were being offered. I appreciated his help, patience and expertise!

March 29, 2022

Superb service - reliable, available and extremely conscientious - love doing business with Christian - he is stellar More

by lizzieodo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Gleydura
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Mar 29, 2022 -

Lexus of Cleveland responded

We're glad Christian is delivering the best-in-class car-buying experience we're known for, Lizzie! Thank you for your business and amazing review of Metro Lexus!

March 29, 2022

Christian was easy to work with and helped to make my first Lexus experience a positive one. He was very personable and able to answer all of my questions. I would definitely feel confident in referring More

by parkay1535
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so glad to hear that you had such an outstanding purchase experience working with Christian and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 29, 2022

The services and the people have been great. The experience was smooth and quick. They did an outstanding job. More

by mjbinder2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp, David Weaver, Jessica Twardzik
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Mar 29, 2022 -

Lexus of Cleveland responded

We're so glad to hear it. Thank you for trusting Metro Lexus and we wish you many safe and happy miles!

March 29, 2022

In process with Jessica on my lead of a Lexus NX Efficient, constant communication A pleasure to deal with More

by GAE53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
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Mar 29, 2022 -

Lexus of Cleveland responded

Thank you for reviewing Metro Lexus! We're glad that Jessica has been nice to work with.

March 29, 2022

Everybody was very friendly and helpful and enjoyed the experience of purchasing my first Lexus. More

by John.willesh
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Yee
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Mar 29, 2022 -

Lexus of Cleveland responded

Congratulations on your first Lexus purchase! We're thrilled that the Metro Lexus team stepped in to make sure you had a great experience. Enjoy your new ride!

March 28, 2022

Everyone is always so helpful and great service overall. Christian makes it easy to get a new lease! More

by Mcanik1485
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2022 -

Lexus of Cleveland responded

It's great to hear that Christian is such a help for all your leasing needs! Thank you for your business and for leaving Metro Lexus a wonderful review - we wish you safe travels ahead!

March 28, 2022

Christian just helped us purchase our second Lexus. He is very knowledgeable and doesn’t miss one detail. Everyone is friendly, helpful and we couldn’t be happier with the service overall. More

by SheilaJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2022 -

Lexus of Cleveland responded

Sheila, congratulations on your newest Lexus! We're so happy that Christian and the Metro Lexus team helped make it possible - and we hope it serves you for years to come. Enjoy!

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