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Lexus of Colorado Springs

Colorado Springs, CO

4.7
340 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 340 reviews

October 13, 2023

After Purchasing my Lexus at Kuni in Greenwood Village(Denver) I needed a closer Lexus Dealership for Servicing and I appreciated having you in the Colorado Springs area. I was a little surprised More

by Denny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison (Service Dept.)
Oct 13, 2023 -

Lexus of Colorado Springs responded

Denny, we're glad to be your local Lexus service center and appreciate the feedback. We aim for top-notch service every time at Lexus of Colorado Springs. Safe travels, and we hope to see you back again down the road!

October 12, 2023

We have experienced two times out of two times to get our two new Lexus vehicles warranty service performed. the service department failed to complete the work and did not communicate with us about anything More

by russrozek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Moore, Don DeCarlo
Nov 02, 2023 -

Lexus of Colorado Springs responded

I'm sorry to read about your experience with our service department. We strive for clear communication and complete work, so it's concerning that this wasn't reflected in your visits. I understand we've lost your future business, but we'd like the opportunity to discuss these present issues further and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, Kimberley Zacharias - General Sales Manager - 719.667.2221

October 10, 2023

Woke up to find my tire was flat on my 2022 Lexus RX350. Once I got the spare mounted I called Lexus Service. Although there were no appointments available, Billy Bailey worked to slot me in for a new tire. More

by Tjquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Bailey, Service
Oct 11, 2023 -

Lexus of Colorado Springs responded

We're glad to know that Billy and our service team at Lexus of Colorado Springs were able to assist you promptly, despite the busy schedule. We always strive for top-notch customer care! Thanks for your review and trust in us with your Lexus RX 350.

October 07, 2023

Isaiah was awesome. Very professional, and made the car buying process so easy. So easy More

by ronandsusan_v
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaiah Grey
Oct 09, 2023 -

Lexus of Colorado Springs responded

We are glad to hear that Isaiah made the purchasing process easy. Thank you for choosing Lexus of Colorado Springs!

October 03, 2023

Friendly and helpful service. John Brown was very informative and always making sure that I am happy with my first car- with no pressure. Great customer service. More

by antcode2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Brown
Oct 03, 2023 -

Lexus of Colorado Springs responded

We're delighted to know that you had a positive experience with our team at Lexus of Colorado Springs. It's great to see that John was able to assist in making your first car purchase enjoyable and stress-free! Enjoy the ride!

September 12, 2023

Excellent service and customer service both reception car wash time and services thatvwere performed on the car. Loaner is great too. Thank you very much More

by cheryldmcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Burns, James Boyd, Jonny Murrill, Eric Boozer
Sep 12, 2023 -

Lexus of Colorado Springs responded

We're delighted to know you enjoyed our service at Lexus of Colorado Springs! Thanks for taking the time to share your experience. Safe travels ahead!

Sep 12, 2023 -

Lexus of Colorado Springs responded

We're delighted to know you enjoyed our service at Lexus of Colorado Springs! Thanks for taking the time to share your experience. Safe travels ahead!

August 25, 2023

Service was prompt thorough and complete service writer did not try to up sell me things that were not needed More

by Cospgsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Boozer
Aug 25, 2023 -

Lexus of Colorado Springs responded

We're glad to know you appreciated our straightforward and efficient service at Lexus of Colorado Springs. We always aim for complete customer satisfaction, so your feedback is greatly valued!

August 14, 2023

Johnathan provided us with a great service! He was very kind and helpful. He introduced a nice park for us spending some time. We were very much enjoyed. Even we had to wait for a few hours but More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Aug 15, 2023 -

Lexus of Colorado Springs responded

We're glad to know that you had a great experience with us at Lexus of Colorado Springs! It's wonderful to see how much you appreciated the attentive service provided by our team, especially Johnathan. We hope your next visit is just as enjoyable!

August 08, 2023

We have always had great customer service at Lexus of Colorado Springs. We bought the car and the service plan from them and happy with both. Robert helped us this last time with a clunking sound in th More

by PBuzzard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert 5 stars
Aug 09, 2023 -

Lexus of Colorado Springs responded

We're glad to know that you've consistently had great experiences with the team at Lexus of Colorado Springs! It's wonderful to see Robert and the team were able to assist with your brake issue while providing clear explanations along the way. Thanks for choosing us!

August 05, 2023

Louis and Angel are professional and thorough our experience from beginning to end was pleasant there were no surprises except for a couple of good ones. I will recommend Louis and the Dealership Ang More

by rjsmtn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Louis Quinones,Angel Velasquez
Aug 08, 2023 -

Lexus of Colorado Springs responded

We're so glad to know that Louis and Angel provided a professional, thorough experience for you at Lexus of Colorado Springs. Your recommendation means the world to us! Enjoy your new vehicle!

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