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Lexus of Concord

Concord, CA

4.8
575 Reviews

2101 Market St

Concord, CA

94520

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Showing 575 reviews

February 04, 2021

Great personal service by Nicholas Carvalho! The service was done on time and all problems were completely handled! Nicholas is the best service advisor I ‘ve experienced in a long time! More

by Jheim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Carvalho
Feb 05, 2021 -

Lexus of Concord responded

Your confidence in Nicholas means the world to us, and we'll be sure to let him know how much you appreciated his help! Thank you for trusting Lexus Of Concord with your service needs!

January 29, 2021

Norma greeted me very nicely, did the paperwork quickly, gave me an expected completion time and delivered early. Wonderful lady and terrific service writer. Thank you, Norma! More

by Douglas Varney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma
Feb 01, 2021 -

Lexus of Concord responded

Thank you for the great review, Douglas! We appreciate your business and are happy to hear that Norma went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Lexus Of Concord down the road!

January 27, 2021

Extremely friendly and helpful staff! Surprised how fast the car buying process was. Farid and Mo are the best (and funny too)! Will recommend to friends and family! More

by facesbyviolet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Farid and Mo
Jan 28, 2021 -

Lexus of Concord responded

We're so proud to have earned your business! It's fantastic to hear that Farid and Mo made your buying experience so friendly and efficient. Welcome to the Lexus Of Concord family, and congratulations on your new car!

January 24, 2021

Brought 2 used cars 3 year ago ok experience then. Decided to return and tryed trading 1 of those cars to buy overpriced gs200t yesterday at fair market value which is not 24988 but actually 22500 p More

by tajrodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rahul and his manager
Jan 27, 2021 -

Lexus of Concord responded

We try to find the best option for guests and I apologize for leaving the wrong impression. If you would like to discuss your experience further, please don't hesitate to give me a call. Thank you, Ali Hezaveh - Customer Relations Manager - 925-808-4128

January 24, 2021

Westley Harris and staff provided friendly and patient customer service. They were very responsive to my concern and questions. The store environment was professional, pleasant and clean. More

by lb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Welsey Harris
Jan 25, 2021 -

Lexus of Concord responded

Thank you so much for shopping at Lexus Of Concord! We love to hear that you received excellent service from our team and we appreciate this feedback about our facilities as well. Enjoy your new vehicle!

January 20, 2021

Mr Brian pass more did a great job and great service he is a great friend and he service I’m so happy we have him More

by Mohammad a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian passmore
Jan 21, 2021 -

Lexus of Concord responded

Mohammad - We love to hear that you can depend on Brian to keep your vehicle running smoothly and safely. Thank you very much for being part of the Lexus Of Concord family!

January 17, 2021

Randi Johnson was exceptional & walked us through buying vs. leasing with Costco Member pricing. I ended up leasing again & my monthly payments are less than I’ve been paying for my 2017 Lexus! Randi is More

by dianebeere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RANDI Johnson
Jan 19, 2021 -

Lexus of Concord responded

Diane - Thank you for the kind review! We appreciate your business and are happy to hear that you had such an exceptional purchase experience working with Randi. With that said, I would like to apologize for any frustration during the financing process. We want our customers to get the most out of their vehicles, but it is never our intention to inconvenience them. Congratulations on your new vehicle, and if there is anything more I can do to assist you, please do not hesitate to give me a call. Best, Ali Hezaveh - Customer Relations Manager - 925-808-4128

Jan 19, 2021 -

dianebeere responded

When can I expect my Costco coupon? Diane Beere

Feb 03, 2021 -

Lexus of Concord responded

Diane - Typically Costco sends these out within 30 days. Please let us know if you have any further questions. Thank you.

January 12, 2021

They sold me a lemon with so far over 10 recalls for safety. People in the dealership Advise me I need an attorney to replace the car More

by Bobpucc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Blow
Jan 18, 2021 -

Lexus of Concord responded

It's very concerning to see this feedback and I'm sorry to hear that you've been experiencing issues with your vehicle. I'm not familiar with this situation, so I think it would be best if we discussed this together. Would you please call me at your earliest convenience? Thank you, Ali Hezaveh - Customer Relations Manager - 925-808-4128

January 02, 2021

Great customer Service, very profesional, nice and clean dealership, we Will recommend people to look at It, oye experiences for bien the fiesta Time at Concord was satisfactory. More

by simonazo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadir Jirmanos
Jan 05, 2021 -

Lexus of Concord responded

It means so much that our Lexus Of Concord team earned your recommendation! Thank you very much for your business. We hope that your new vehicle is treating you well.

December 31, 2020

Brian is great and the reason I still have a Lexus. He is kind and someone I feel like I can trust and have trusted for years. More

by kamela.peart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian passmore
Jan 04, 2021 -

Lexus of Concord responded

We are grateful for your years of business and kind words about Brian. Thank you for choosing Lexus Of Concord and sharing your feedback, Kamela!

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