Lexus of Cool Springs

Customer service sucks! We bought our new Lexus here and they have no service consideration after warranty ended! I am a senior citizen and my battery needed replacing. We We bought our new Lexus here and they have no service consideration after warranty ended! I am a senior citizen and my battery needed replacing. We were informed it would be a 2 week wait to get an appt. To have the battery replaced. 2 weeks! When my husband called to beg to be worked in or given a sooner appt, the service advisor flippantly offered us another appt almost 4 weeks away! I know he must have been being sarcastic, but it was not funny…since I was having to jumpstart my car daily at random places. I decided to call Lexus of Nashville and they worked us in the next day! They even washed my Lexus before pickup…something Lexus of Cool Springs never did since we purchased the car new there. More

I recently visited Lexus of Cool Springs. Doug Kevern made the process easy, worked with my preferences and budget. Doug Kevern made the process easy, worked with my preferences and budget. More

Looking for a used vehicle, visited Lexus of cool springs.we were introduced to Doug Kevern sales representative , made a new friend. Doug is very personable and knowledgeable. Doug went the extra m springs.we were introduced to Doug Kevern sales representative , made a new friend. Doug is very personable and knowledgeable. Doug went the extra mile to find us the perfect vehicle. Thank you Doug it was a pleasure working with you. Joyce & James watson. More

My first Lexus! It was a great car buying experience. Leah in sales, and Frederick in fiance were so helpful! It was a great car buying experience. Leah in sales, and Frederick in fiance were so helpful! More

Doug provided excellent customer service and was very personable. He also went above and beyond to help find a car that I love and within budget! I have already recommended him to other family members to personable. He also went above and beyond to help find a car that I love and within budget! I have already recommended him to other family members to assist in their car search. I had an overall great experience with Lexus of Cool springs! More

Recently purchased a new Lexus with the help of Enrique Petway. He made the experience very enjoyable, answered all my questions, and helped resolve all issues that came up. I would recommend him and this Petway. He made the experience very enjoyable, answered all my questions, and helped resolve all issues that came up. I would recommend him and this dealership for anyone in the market for a new car. More

Everything about our experience at Lexus of Cool Springs was positive. They had in stock exactly what we were looking for at a fair and competitive price. Doug Kevern was knowledgeable and a pleasure to w was positive. They had in stock exactly what we were looking for at a fair and competitive price. Doug Kevern was knowledgeable and a pleasure to work with. He used absolutely no high pressure tactics and stayed in contact with us throughout the buying process and has followed up with us since. Pricing as well as all other specifics was transparent and a copy of the complete breakdown was given to us for review. Victoria handled the financial process professionally, making it a smooth and quick transaction. We are very happy with our purchase and every employee that we came in contact with at Lexus of Cool Springs was kind and professional. More

The dealership was close enough to visit for the day, the salesman was very helpful and pleasant, and they took good care of us. salesman was very helpful and pleasant, and they took good care of us. More

Cool Springs Lexus had outstanding service, the car was in excellent condition and with new tires, mats, etc. I highly recommend this dealership in excellent condition and with new tires, mats, etc. I highly recommend this dealership More

Doug at the Cool Springs Lexus Dealership was straightforward and to the point. He guided me through the process and answered all my questions from beginning to end. He and Lexus of Cool Springs straightforward and to the point. He guided me through the process and answered all my questions from beginning to end. He and Lexus of Cool Springs made sure the vehicle I was driving away with was what I expected. I will recommend Doug and his team going forward V More