Lexus of Cool Springs

Enjoyed working with Doug Kevern on purchasing my car. I loved my old Lexus so much but it was time to get something new. While I wish it could have been another Lexus, at least I got to work with the f I loved my old Lexus so much but it was time to get something new. While I wish it could have been another Lexus, at least I got to work with the fantastic people at the Cool Springs Lexus dealership. They had the perfect car that I had been looking for. Thanks for making the process go so smoothly! More

Quality selection, great service and competitive pricing. Doug Kevern was great to work with and everyone should go see him for their Lexus needs. Great to work with. Doug Kevern was great to work with and everyone should go see him for their Lexus needs. Great to work with. More

Doug Kevern was great to work with. Didn't oversell and listened. Man of integrity and easy to engage,. Second preowned Lexus -for a reason. You can't beat the quality. Didn't oversell and listened. Man of integrity and easy to engage,. Second preowned Lexus -for a reason. You can't beat the quality. More

Thank you Doug Kevern for a wonderful car buying experience! We bought our 4th Lexus from Doug and Lexus of Cool Springs. Awesome customer service. We will be back in a few years for the next Lexus experience! We bought our 4th Lexus from Doug and Lexus of Cool Springs. Awesome customer service. We will be back in a few years for the next Lexus we will purchase from Doug. I highly recommend Doug and Lexus of Cool Springs! Chris M. More

Terrific experience working with Doug Kevern at Lexus of Cool Springs. This RX350 is our first Lexus, and our experience from first contact, to test drive, and finally to purchase was absolutely first rat Cool Springs. This RX350 is our first Lexus, and our experience from first contact, to test drive, and finally to purchase was absolutely first rate in all respects. A 5-Star experience and a wonderful Lexus to now drive. We couldn't be more pleased with the personal attention we got at this dealership, and how well we were treated by everyone on the staff. Doug had a terrific understanding of Lexus vehicles and made our transition very smooth. We will definitely recommend Doug Kevern and Lexus of Cool Springs, and likely return for future purchases. Kevin's efforts could not have been more spot-on, he took care of everything professionally, in all respects. More

Doug and Graham were incredible to work with and I could not be more happy with my experience at Lexus Coolsprings. From the first time I met with Doug to test drive a car, he made sure I had all my questio not be more happy with my experience at Lexus Coolsprings. From the first time I met with Doug to test drive a car, he made sure I had all my questions answered and explained all my options clearly. He listened to what I wanted and help guide me when building my RX. He made sure I was informed of the progress of the build and shipment over the 6 months. Once my car arrived, he made sure I understood all the features and felt comfortable in my new car. Graham was also a huge asset in making sure I was taken care of. I would highly recommend Graham, Doug and Lexus of Coolsprings to anyone looking to buy a new or used car! More

We had a great experience working with Doug. He's a kind man, very informative and quick to respond. He put in extra effort after the deal was closed to locate the 2nd key from the old owners, w He's a kind man, very informative and quick to respond. He put in extra effort after the deal was closed to locate the 2nd key from the old owners, which I appreciated. We did a trade in and upgrade. Overall great experience and will work with them again in the future. More

These people are awesome. Doug and Patrick made our experience so easy. I love my new ride!!!! Doug and Patrick made our experience so easy. I love my new ride!!!! More

When I arrived on a Friday at the appointment time, my assigned Service Consultant told me they would not able to address the warranty issue because they had to order a part. Note, he had promised to orde assigned Service Consultant told me they would not able to address the warranty issue because they had to order a part. Note, he had promised to order the part when the appointment was set almost 2 months prior, but I discovered he failed to order the part at that time. Next issue included their failure to schedule my 10,000 mile service which was also part of the original appointment. I was told they could get to my car on Monday which meant I would have to leave the car over the weekend which I refused to do. I asked to see the service manager and he was able to address both issues. I was able to leave the service department that day. This treatment is NOT what I expect from a luxury brand and unless I have to return for a warranty issue, I do not plan to return for routine maintenance. More