Lexus of Cool Springs

Jodi was a delight to work with. Incredibly helpful and informed! She answered all of our questions - and was so easy to work with. I always felt that she was on our team and never felt manipul and informed! She answered all of our questions - and was so easy to work with. I always felt that she was on our team and never felt manipulated ever during the process. I will recommend others to call her! More

I have owned a Lexus for the past 10 years, (3 different ones) and have never had a problem with any of them. I recently traded my RX330 for the 400H and am so glad I did. Greg Morgan was my dealer and he i ones) and have never had a problem with any of them. I recently traded my RX330 for the 400H and am so glad I did. Greg Morgan was my dealer and he is just rocking awesome! He was not only professional about their service be he was so kind to me and my daughter! I would totally recommend everyone going to see Greg at Lexus of Cool Springs!!! More

Great experience all the way around. The vehicle I was interested in was on the web site with a complete description and several photos. I made initial contact with Beth Denton, internet sales manager,wh interested in was on the web site with a complete description and several photos. I made initial contact with Beth Denton, internet sales manager,who was exceptionally friendly and helpful. Once I decided to visit the dealership I was put in contact with Judge John Brown who assisted me as I test drove two vehicles. After professional and honest negotiations we were able to make a deal on a 2004 LX470. I am very satisified with my new vehicle and have already referred several friend to this dealership. More

This our second purchase here and both times have been wonderful. Our first purchase was a certified pre-owned vehicle. We kept this car for 4 years with no problems. Bob Shell was great and so helpful wi wonderful. Our first purchase was a certified pre-owned vehicle. We kept this car for 4 years with no problems. Bob Shell was great and so helpful with our first purchase, he even drove the car from Brentwood to Hermitage for us to see and drive. Our second was a new 2011 vehicle working with Terry Milam. He was also great to work with, gave us a good price, nice test drive and just a pleasure to be around. This is just a great place to purchase a vehicle with wonderful people. The refreshments ain't bad either. More

Very professional and one of the easiest purchases ever made. An LX470 appeared on the lot one weekend so I called Mr. Shell on Monday. After driving the vehicle, we had about a 20 minute conversation, sho made. An LX470 appeared on the lot one weekend so I called Mr. Shell on Monday. After driving the vehicle, we had about a 20 minute conversation, shook hands and I picked the vehicle up on Wednesday afternoon. Everything discussed was complete. The paperwork took less than 30 minutes and I was on my way. It was a very pleasant experience....and, I have really enjoyed owning a Lexus. More

I purchased a used car from Bob Shell. This was the easiest and most pleasant buying experience ever. In the future I will contact Bob again for a vehicle. No hassle and fair price. Was willing to emai easiest and most pleasant buying experience ever. In the future I will contact Bob again for a vehicle. No hassle and fair price. Was willing to email so this made it very convenient since I work and live almost two hours away! More

Friendly staff an professional atmosphere (and great chocolate cookies while you wait). I enjoyed the first experience so, that I traded again 6 months later on another Lexus. Bob Shell handled everythi chocolate cookies while you wait). I enjoyed the first experience so, that I traded again 6 months later on another Lexus. Bob Shell handled everything promptly and gave me a great trade in value on my old car. Best car buying experience I have had to date. More

Bob Shell and Lexus of Nashville (Brentwood) are wonderful to deal with on all fronts. You won't find a dealership that will treat you better. They are invested in learning about your needs and meet wonderful to deal with on all fronts. You won't find a dealership that will treat you better. They are invested in learning about your needs and meeting those. I got the sense that they were not selling me a car but a relationship that they wanted to continue for years to come. The dealership has been more than fair in all ways and I will certainly seek them out when I am in need of new transportation. More

My first Lexus and I am thrilled! Bob was patient as we visited several times and considered other manufacturers. We chose Lexus over other manufacturers because of the great reputation that Lexus has for visited several times and considered other manufacturers. We chose Lexus over other manufacturers because of the great reputation that Lexus has for customer service and this dealer is a prime example of individualized, quality service. Thanks Bob! More

I had a great experience dealing with Lexus of Nashville. My first car was also purchased at Lexus of Nashville so of course when it came time to purchase my second car it was no question that I would return My first car was also purchased at Lexus of Nashville so of course when it came time to purchase my second car it was no question that I would return to Lexus of Nashville. The dealer gave me plenty of time to test drive the car and make my decsion. He was more than willing to answer all of my questions and make this purchase as easy as it possibly could be. The price was very reasonable and my overall experience was great! More