Lexus of Cool Springs
Brentwood, TN
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I was looking to possibly purchase a new vehicle, previously researched certain Lexus models and came to look at a 2019 RC 350 that was on their used lot. We got immediate assistance from Patrick, t previously researched certain Lexus models and came to look at a 2019 RC 350 that was on their used lot. We got immediate assistance from Patrick, test drove and enjoyed his initial interaction as very personable by truly connecting with his customers through genuine engagement...Ended up not purchasing that car as it ended up selling within a few days! He did not give up by throwing it out there that they were getting in an 2022 IS 350 F Sport soon and might possibly spark my interest! With the on-going computer chip shortage and low car inventory levels everywhere, I appreciated that he listened to what I was looking for and shared why I might like that vehicle with comparing it to the RC model! After further research on my behalf and his great customer service by providing requested pictures in a quick manner upon arrival, extensive knowledge/expertise and a level of exceptional salesmanship that is RARELY seen these days with his level of passion...I put down the deposit needed and officially a first time LEXUS owner now! 🤗 If you are planning to purchase a vehicle from Lexus of Cool Springs...PATRICK STURM is the one to deal with as totally EXCEEDED both mine and my husband's high expectations by delivering the BEST car shopping/purchasing experience EVER for either of us! If I could, he would get more than 5 🌟 🌟 🌟 🌟 🌟 s as WELL EARNED and DESERVED...Dedicated to his customers with his honesty, being up front and completely focused on you! TOP NOTCH Patrick and THANK YOU! 👍👍🤩 👏 👏 More
What an easy purchase. The dealer picked me up at the airport and they spent all evening with me going over the features on this new car. What a wonderful sales staff. The finance manager could not have airport and they spent all evening with me going over the features on this new car. What a wonderful sales staff. The finance manager could not have been any easier to work with. More
This is the third Lexus I have purchased from this dealership over a 19 year period. Not only have the cars been great but the salesmen are knowledgeable and courteous and have always gotten me exact dealership over a 19 year period. Not only have the cars been great but the salesmen are knowledgeable and courteous and have always gotten me exactly what I have asked for. This time I needed a new car as my 2015 Lexus was involved in an accident. I visited your very informative website and five minutes later I received a phone call from Jake and he and I worked out the deal over the phone,, The car was ready for me to pick up in the morning, More
Doug K was excellent, along with every one else we encountered. I was able to get exactly the car I wanted, and Doug was able to walk me through every step of the process beforehand and answered all m encountered. I was able to get exactly the car I wanted, and Doug was able to walk me through every step of the process beforehand and answered all my questions. More
I’m very satisfied with my experience at your dealership. Patrick Sturm was a tremendous help and found me just the car I was looking for! He was extremely knowledgeable about all the technology & everything Patrick Sturm was a tremendous help and found me just the car I was looking for! He was extremely knowledgeable about all the technology & everything about the car as he explained my new purchase thoroughly. I definitely recommend Patrick to anyone shopping for a vehicle. Thanks again. Lexus of Cool Springs is awesome! More
Doug and Tony were very knowledgeable and great to work with. The entire team made the process as easy and convenient as possible. We highly recommend this dealership. with. The entire team made the process as easy and convenient as possible. We highly recommend this dealership. More
Michelle Hunt at Cool Springs went above and beyond to make sure I had exactly what I wanted in my 2021 460GX. This is my third Lexus from CS and I will never shop anywhere else. Worth the drive from Kent make sure I had exactly what I wanted in my 2021 460GX. This is my third Lexus from CS and I will never shop anywhere else. Worth the drive from Kentucky! More
We just bought a 2021 Gcs 460 Luxury from Cool Springs Lexus. It couldn’t have been a better transaction!! Terry was our Salesperson and he was GREAT!! He even delivered it, he drove about an hour and hal Lexus. It couldn’t have been a better transaction!! Terry was our Salesperson and he was GREAT!! He even delivered it, he drove about an hour and half. He explained everything about the GX. THANK you for a wonderful experience!! We will be back. More
I bought a Lexus at Cool Springs. This was a fabulous experience. Derek was kind and professional, and took great care of me through the entire process. I would highly recommend Derek and this dealersh experience. Derek was kind and professional, and took great care of me through the entire process. I would highly recommend Derek and this dealership. I left there knowing exactly what I needed to know about my new car. Best experience! More
The Service department doesn’t know the meaning of customer service. This is the worst experience I’ve ever had at a car dealer. Take your car to another dealer for service. The service manager only customer service. This is the worst experience I’ve ever had at a car dealer. Take your car to another dealer for service. The service manager only cares about himself. He seems to need some refresher courses on business etiquette and read the do’s and don’t’s of customer service. Here is some reading for you Jeff: https://www.providesupport.com/blog/customer-service-dos-and-donts/ More