Lexus of Edison

My experience with service dept was laughable cont. Ramneet never really appologized for the mistake and kind of pinned it all on me. He finally came back and said they would do it for $930, but this w Ramneet never really appologized for the mistake and kind of pinned it all on me. He finally came back and said they would do it for $930, but this was for a rebuilt starter not new. He said new would be $100 more. I found a coupon right on LOE's website stating, spend $500 or more on service...receive $100 discount. I ask if I could take adavatage of this. He said he'd have to check with his manager but didnt think so because they were already discounting the service. Again, it was their mistake not mine. I said if they take the extra $100 off, then I'd say go ahead and fix the car. He said he'd call me back before the end of the day but would order the part in the meantime to get the ball rolling. He never called me back that day, and i tried calling him a few times before they closed. They next day i didnt hear from him at all and was just left in limbo about the car. I tried getting in touch with service managers(leaving several voicemails) with no callbacks at all. Very unprofessional in my book. Finally thursday at 1:30pm I hear from Ramneet telling me he was off the day before and just herd back from his manager, they'd do it for $830. I was happy about the price but their professionalism sucked. He was still very defensive and kind of rude about the whole thing. I'd never bring the car back there for service and would be hesitant to buy a new car from LOE now. More

Bait and switch! I inquired about a pre owned car I saw online via email. Twenty minutes later some calls me to make an appointment to see the car. Then on my where th I inquired about a pre owned car I saw online via email. Twenty minutes later some calls me to make an appointment to see the car. Then on my where there I call to let them know I'm on my way as I ran into traffic on route 1. They said no problem just get here. Ten minutes later I get there and the looks I receive from the employees were not welcoming at all. The receptionist clearly sees me standing in front of the desk and she tends to another customer who was behind me. Next I'm told to wait in some room in the back. I said no I will wait in the show room. As I am waiting salesmen are walking around looking at me with a look like something is wrong. Finally I am told the car was sold this morning sorry. Really that is BS! So I waisted my time driving here only to be lied to. I thought the days of bait and switch was over. I guess they fooled me! I'm never going back there and will never recommend this place. By the way I drive a 2016 BMW and this purchase was for a spare car. More

Purchase of Vehicle Our experience with Lexus Dealer Sales Rep Dale Johnson was stress free. No hassles and Dale made you feel like you knew him a long time. We decided Our experience with Lexus Dealer Sales Rep Dale Johnson was stress free. No hassles and Dale made you feel like you knew him a long time. We decided to purchase a Lexus ES and Dale answered every question we had. He was not pressuring in any way and put our minds to rest with our decision to buy a high end vehicle. It was a very rewarding experience with no regrets. Thank you. More

excellent staff Before I went to Edison Lexus, I was on the phone with S L Juljanovic, one of the managers. I was impressed with his honesty, and the information h Before I went to Edison Lexus, I was on the phone with S L Juljanovic, one of the managers. I was impressed with his honesty, and the information he gave me. I felt confident that he was above board and had a nice way about it. After speaking to him, I decided to go to Edison. I hesitated to drive to Edison Lexus because it was further than I wanted to go. However, I am thrilled that I made the decision to do so. While heading to Edison, I realized I did not have directions and thought I was lost. I called Lexus and Diane patiently guided me to Lexus dealer. When I arrived, Diane had a big smile on her face, and I thought it was a great way to begin my day. Sonny (mgrs nickname) introduced me to Kelvin Camilo. He was fabulous, detailed, efficient and a pleasant personality. He bent overboard to answer all questions, and made me feel comfortable with buying a car from him. There is no questions that the five stars above are truly deserved by the staff that I dealt with. More

Thank you Arnie Abrams! Thanks to Arnie Abrams for making our car purchasing experience one of the BEST we've ever had...seriously!! He understood our needs and tailored a de Thanks to Arnie Abrams for making our car purchasing experience one of the BEST we've ever had...seriously!! He understood our needs and tailored a deal specifically for us! Not only is he knowledgable, he is also very personable and a pleasure to deal with. We never felt like he was giving us the "car saleman shuffle"! If you are in the market for a car, stop by Lexus of Edison and ask for Arnie Abrams! You will not be disappointed More

Great experience Kelvin Camilo was Very knowledgeable, friendly and all around great salesman . He answered all of the question that we had. I would defiantly recommen Kelvin Camilo was Very knowledgeable, friendly and all around great salesman . He answered all of the question that we had. I would defiantly recommend my friends and family to go to Kelvin. More

Kelvin Camilo is the best! I recently bought my third car at Lexus of Edison. This time I had the pleasure of meeting the most knowledgable, honest and friendliest salesperson I recently bought my third car at Lexus of Edison. This time I had the pleasure of meeting the most knowledgable, honest and friendliest salesperson I ever met. Kelvin went above and beyond the call of duty with his level of service and making the entire car buying experience stress free. I would strongly recommend this dealership overall especially dealing with Kelvin and Paula Driscoll in Finance and with the Wayne Gross in Service. Great Job!!! More

My Experience Excellent service by Joseph Scerbo of Lexus of Edison! He really made the experience a smooth and easy transition and was very personable and approach Excellent service by Joseph Scerbo of Lexus of Edison! He really made the experience a smooth and easy transition and was very personable and approachable. More

Great place to buy a car I purchased a new RX350 from Kelvin Camilo and he was easy to work with, explaining everything throughout the process in a straightforward manner that I purchased a new RX350 from Kelvin Camilo and he was easy to work with, explaining everything throughout the process in a straightforward manner that made the experience as painless as possible. He made sure I was satisfied with every decision, and was very personable and professional. More

Bought my first Car!!!!! Bought my first Lexus 350 from Dale Johnson today! He was excellent in all our questions, and anything we needed. Highly recommend going to Dale :) Bought my first Lexus 350 from Dale Johnson today! He was excellent in all our questions, and anything we needed. Highly recommend going to Dale :) More