Lexus of Edison

Owe me money since Labor Day We went to check out Lexus cars before Labor Day weekend hoping to lease trying to take advantage of the Golden Opportunity Event. We worked mainly wi We went to check out Lexus cars before Labor Day weekend hoping to lease trying to take advantage of the Golden Opportunity Event. We worked mainly with Robert Bruno. However, the dealer did not have the color we wanted but we still decided to put down 9 multiple security deposits of $3,600 ($2,500 on credit card and $1,100 on check) to secure another color combination. However, we were notified after the weekend via email that the car we put deposit down for was sold during the Labor Day weekend. No comment on this part since I understand it's a business decision and we didn't pass one of the pre-requisite to qualify for the college graduate discount, which would make a difference in terms of monthly payments. However, I still felt cheated since we put down a large good faith deposit but the dealer did not ask us whether we still want to proceed without the discount before selling. (ps: another Lexus dealership was able to help us pass the pre-requisite without the paperwork requested by Lexus of Edison). More importantly, we requested to have our deposit refunded on September 15th, refund came in on September 22nd. However, our bad since we didn't provide name correctly so they have to re-issue a check. Since then, we sent multiple emails and left voicemails to check the status. We went to the dealer on October 11th and the reception talked to the manager and then told us it will be processed soon and mailed to us in the following weeks. It's been another 17 days and I still have not received the check in spite of multiple follow ups. I don't think USPS takes that long since I live in the neighboring town. I'm still waiting for my check at this point. Overall not a very positive experience even though other people might disagree. Unfortunately not going to win my business in the future. More

Always amazing and quick service Lexus of Edison has always provided the best and quickest service at the service separtment. Today I had to bring my car for service and needed to lea Lexus of Edison has always provided the best and quickest service at the service separtment. Today I had to bring my car for service and needed to leave to get to work and in need of loaner, John Rivera who is always amazing and courteous got me in and out in under 10min. The manager Wayne Gross ok'd the loaner. These guys always go above and beyond. More

management enhancements The personnel I dealt with were excellent across the board, but there are two areas that management can improve on. After agreeing on the purchase pr The personnel I dealt with were excellent across the board, but there are two areas that management can improve on. After agreeing on the purchase price of the vehicle and completing the necessary paperwork associated with the purchase, I had to wait for over 2 hours to meet with someone else to go over the paperwork again. Knowing I was a little peeved at the length of the delay, he was able to complete that step in less than ten minutes. I was not provided with any good reason for why I had to wait so long for that step of the process. That situation needs to be improved. I also had some difficulty with trying to leave a phone message. Whether dialing a direct extension or being forwarded by the operator, I would get caught up in a loop message that kept repeating and not allowing me to leave a message. Very frustrating. Two minor issues that can be improved on an otherwise good operation. One other item with bad/good aspects to it. After getting the vehicle I had a problem that I was assured was checked out and okay. But after advising of the same repeated problem, they promptly took care of it. I have always maintained that problems are inevitable, but how the problems are handled is the key. In this respect they did a great job. More

Good place to by a car Not long ago, our family had a good experience to purchase a car from Lexus of Edison in NJ. The customer service, stuff friendliness and the quality Not long ago, our family had a good experience to purchase a car from Lexus of Edison in NJ. The customer service, stuff friendliness and the quality of work are in a high level there. We were very lucky to have a chance to meet Nick Peresunko who is a great sales consultant and a good guy in general. Nick put his accents on all principal points, explained us what is important at the time of buying a car and what can wait. We took a great car with a good financing plan! We are highly recommending this dealer to work with. More

Everything was very plesent. Beautiful dealership great peop I had a very great experence with the staff. Beautiful dealership very impressive. Daniel mercado worked everything out exactly to what i wanted and m I had a very great experence with the staff. Beautiful dealership very impressive. Daniel mercado worked everything out exactly to what i wanted and more thanks a lot. Also my sales guy kelvin camilo was very nice and got other things done that i had asked for thank you very much also! Overall i had a 100% great experence thanks!! More

Extremely Dissatisfied I bought a used 2004 Honda CRV in March, just a few months ago. It had about 160k miles on it - I wasn't looking for a long term car, just something t I bought a used 2004 Honda CRV in March, just a few months ago. It had about 160k miles on it - I wasn't looking for a long term car, just something to get me through my last year in college. The employee assured me that the dealership took care of everything for my car so that when I left the lot there was nothing I had to do, they took care of registration and my new license plates which seemed great. However, I was under the assumption that there was nothing I had to do, until I got stopped by a police officer in July and received a ticket for not having my car inspected. Yes, it was my fault for not noticing I didn't have the inspection sticker, but it wasn't something that was on my mind since I was so sure that everything was taken care of. Brought my car into a garage and was told that I need to replace the catalytic converter: a mere $1,500. Long story short, I was never told that my used car either didn't go through inspection, or that it didn't pass inspection. I now am paying $2000 because my car needs to pass inspection. Thank you Lexus of Edison for lying to me and stealing my money. More

pleasant it was a very pleasant experience leasing my lexus.Robert Bruno was patient,professional,and well versed about the system and vehicle.I will be a retu it was a very pleasant experience leasing my lexus.Robert Bruno was patient,professional,and well versed about the system and vehicle.I will be a returning customer. More

An incredible place to buy I highly recommend this dealer from the moment you look them on line to the final process of buying or leasing a car. Have to mention a few names that I highly recommend this dealer from the moment you look them on line to the final process of buying or leasing a car. Have to mention a few names that needs to be nominated for incredible services.Anna Samejo sales manager she is the reason i got a new car then Danny Mercado from the Financial services and Mohamed as well.We will buy there again. More

Exceptional Customer Service! I always receive exceptional customer service from John Rivera in the Lexus of Edison’s guest relations department; John is the best! He is always pl I always receive exceptional customer service from John Rivera in the Lexus of Edison’s guest relations department; John is the best! He is always pleasant, friendly and very helpful whenever I come in for a service call or a complimentary car wash. More

Good job for helping getting all job done thanks (Good Experience")****************************** Bought a use car here recently and it was a painless proces for helping getting all job done thanks (Good Experience")****************************** Bought a use car here recently and it was a painless process from start to delivery was very professional, knowledgeable and friendly More