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Lexus of Fremont

Fremont, CA

4.9
1,009 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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1,009 Reviews of Lexus of Fremont

May 06, 2025

James Leong coordinated a needed service on my 2015 Lexus GS350. I was able to use a loaner car, and got a great price on my oil change. More

by Karl F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Leong , Christina Fulkerson
May 07, 2025 -

Lexus of Fremont responded

Karl, we're delighted to hear that James took great care of your service needs at Lexus of Fremont. Enjoy the smooth ride with your GS350!

May 05, 2025

So good a lot people in the dealership help a lot , and I have question about my car they’re help right away .good job. More

by nguyetdiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name but all the people service very good.
May 06, 2025 -

Lexus of Fremont responded

We're glad to hear our team at Lexus of Fremont was able to assist you promptly and effectively. Thank you for the positive feedback!

May 01, 2025

Christina was friendly and helpful, I definitely would recommend this service department to my friends. More

by Mochi2drive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson, Scott Howell
May 02, 2025 -

Lexus of Fremont responded

Thank you for the recommendation! We're delighted to hear that Christina provided a friendly and helpful experience at Lexus of Fremont. We look forward to serving you in the future!

May 01, 2025

The service I received was wonderful! Christina is very polite and professional. She explained everything thoroughly. I left there feeling well informed of the status of my vehicle as wel More

by rfdiaz2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
May 02, 2025 -

Lexus of Fremont responded

Thank you for sharing your experience! We're delighted to hear that Christina provided such thorough and professional service at Lexus of Fremont. We appreciate your feedback and look forward to assisting you again in the future!

April 30, 2025

Clean and excellent customer service. Very attentive and organized checking in. Coffee while waiting for your car More

by Alma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong
Apr 30, 2025 -

Lexus of Fremont responded

Alma, we're delighted to hear you enjoyed the clean environment and attentive service at Lexus of Fremont. Thanks for sharing your experience with us!

April 29, 2025

Newly remodeled. Lots of seatings if you are waiting for your car. Snacks, coffee, and water are available! Lots of tables if you need to work while waiting for your More

by Yen T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong
Apr 30, 2025 -

Lexus of Fremont responded

Yen, we're glad you enjoyed the newly remodeled space at Lexus of Fremont! It's great to know that our amenities made your visit comfortable. Thanks for sharing your experience with us!

April 28, 2025

Service reps were courteous, knowledgeable, and attentive to every detail. The service provided was excellent. More

by TrvlnMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Apr 29, 2025 -

Lexus of Fremont responded

We're pleased to hear that our team at Lexus of Fremont provided you with excellent service. Thank you for recognizing their courteous and attentive efforts!

April 27, 2025

Jeff Gran, the service advisor, at Lexus of Fremont did an amazing job with our service appointment yesterday. Jeff is very friendly and easy to talk to. Jeff understood what we were wanted and did not pus More

by sanjay.saxena.mr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gran
Apr 29, 2025 -

Lexus of Fremont responded

We're delighted to hear that Jeff provided such a positive service experience at Lexus of Fremont! It's great to know he was attentive and made the process comfortable for you. Thanks for sharing your feedback with us!

April 27, 2025

Christina assisted me with my vehicle and did a follow thru to my insurance co. Excellent results, Christina is knowledgeable and confident, she serves as a great example to the service provided. I apprec More

by Fo’s whip
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Apr 29, 2025 -

Lexus of Fremont responded

Thank you for sharing your experience! We're delighted to hear that Christina provided excellent service and support at Lexus of Fremont. We appreciate your kind words and look forward to serving you again in the future!

April 18, 2025

Good dealership, but the maintenance price is too expensive. My requested service is Mainly just for oil change, which costs me over $400. Also, my car mileage is just 42K, but I was asked to do the More

by lindacr_zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Apr 19, 2025 -

Lexus of Fremont responded

Thank you for sharing your feedback with us. We understand the concern about maintenance costs and service recommendations at Lexus of Fremont, and we appreciate your input on this matter. If you'd like to discuss it further or need clarification, please feel free to reach out!

Apr 20, 2025 -

lindacr_zhang responded

Thanks for responding my complaining message. I just don’t understand why my car is only 42K, but the service advisor asked me for 50K service requirement. I request for 45K service first, but the service advisor told me 45K service has no oil change. This car needs oil change. As usual, every time I come to your dealer to get the car service, the oil change is always one of the items. Why I can’t get 45k service including the oil change this time. If your 45K service does not include the oil change, what service will be provided for the 45k service??? It doesn’t make a sense!!! It seems I totally got cheated!!! This service is mainly for just oil change, but the service advisor charge me over $400. I need your dealer to explain to me clearly why I have to pay for 50k service requirements to get the oil change, NOT 45K, considering my car mileage is only 42K. I drive my car very locally almost everyday, no more than 4K/year. Again, I need your service department manager to feed back to me what I complained in this message. I don’t want to be cheated!!! Thanks.

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