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Lexus of Fremont

Fremont, CA

4.9
979 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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979 Reviews of Lexus of Fremont

September 29, 2024

The salesman and the manager, finance team have tried hard to make a deal at the price I asked for. I’m really happy with that. More

by Rohith Reddy Mallepalli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor pivin, Bret Chan, Mike Cartisano
Sep 30, 2024 -

Lexus of Fremont responded

Rohith, we're delighted to hear that our team at Lexus of Fremont could meet your expectations and make a deal happen. Enjoy your new ride!

September 28, 2024

Always a great experience at Lexus of Fremont. They make the process as seamless and easy as possible. Their staff is helpful, knowledgeable and extremely friendly, highly recommend ! More

by tammy.cheng88
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kathleen Wong
Sep 30, 2024 -

Lexus of Fremont responded

Tammy, thank you for the high recommendation! We're delighted to hear that our team at Lexus of Fremont made your experience seamless and enjoyable. We appreciate your support!

September 27, 2024

Fast, efficient service, courteous and helpful employees, customer waiting area and self-served drinks are a plus More

by Luluyap61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doan Diep, Danny Dang
Sep 27, 2024 -

Lexus of Fremont responded

We're delighted to hear you enjoyed the fast and efficient service at Lexus of Fremont. Thanks for highlighting our courteous team and amenities!

September 26, 2024

Great dealership, always pick up the phone and care about the customers. I recently bought a used '13 Lexus ES through a private party sale but that a pre-purchase inspection done at the dealership. Vener wa More

by adel42293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Sep 26, 2024 -

Lexus of Fremont responded

Thank you for sharing your positive experience with Lexus of Fremont! We're glad to hear that Vener provided detailed and helpful service during your pre-purchase inspection. Enjoy driving your 2013 Lexus ES!

September 25, 2024

Service advisor, Bryan was very courteous and professional. I am satisfied the service and the service people in Fremont Lexus. More

by bz500
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 26, 2024 -

Lexus of Fremont responded

Thank you for sharing your positive experience with Bryan and the team at Lexus of Fremont! We're glad to hear you're satisfied with our service.

September 25, 2024

helpful, courteous, advice, answered questions, help where needed, kept me informed of status of car More

by dl2mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff
Sep 25, 2024 -

Lexus of Fremont responded

Thank you for the review! We're glad to hear our team at Lexus of Fremont provided helpful and courteous service. We appreciate your support!

September 23, 2024

Great job done in a quick and professional manner without any hassle with highest level of customer satisfaction… More

by Saint Bernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita
Sep 24, 2024 -

Lexus of Fremont responded

Thank you for the wonderful feedback! We're delighted to hear that your experience at Lexus of Fremont was quick, professional, and hassle-free. We appreciate your support!

September 22, 2024

My 2016 Lexus RCF was in for repairs after it was recovered from theft on July 3, 2024 then on August 10, 2024 I was supposed to test drive my car after they fixed it and during that day my car was s More

by arvinhernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Howell
Sep 24, 2024 -

Lexus of Fremont responded

Arvin, we appreciate your feedback. We understand that having a vehicle stolen is an extremely upsetting event and we are certain that this situation is deeply troubling. We are very aware of the details of the situation and our communications with you. While we do not agree with the details of your review, we do appreciate your bringing your business to us. If you have any further questions, comments, or concerns, please feel free to reach out directly, Thank you, Customer Experience Leadership Team customerexperience@swickard.com

Sep 24, 2024 -

arvinhernandez responded

are you aware that your General Manager is bribing me $1000 to delete all of my reviews? he calls it an act of "Good Faith"

Sep 25, 2024 -

Lexus of Fremont responded

MR HERNANDEZ - PLEASE STOP MIXING THE FACTS. I am fully aware of the situation and it was not a bribe. During your phone conversation, he offered a $1000 settlement and you accepted it. Later that day you posted several negative reviews (Google, Yelp, Dealerrater, CarGuru, etc.). He then contacted you and explained to you that anytime we make a settlement offer to a customer, the customer is required to sign a General Release Form. This document ROUTINELY includes a non-disparagement clause which requires the customer to refrain from making negative public comments about the dealership or the Auto Group and/or remove any previously posted negative comments. He was not bribing you - you posted these reviews AFTER he made the good faith offer. You stated that the passenger side window of your car had been broken during the previous time that it had been stolen and implied that it was on the lot with the window still broken. This was absolutely not the case. The vehicle was on our lot because you had brought it to us to repair damage incurred in a PREVIOUS theft and one of those repairs involved fixing the window - which had been done. The vehicle was securely locked and the key was in a lockbox inside the dealership. The vehicle was every bit as secure as if you had parked it in the parking lot at work or in the parking lot at the mall. You also stated that we charged your insurance company $9009.17 "Despite my car being stolen on their lot" - Not true. The $9009.17 was the cost of repairs that we had completed to fix the damage the vehicle sustained when it was stolen from you previously from a completely different location. I cannot guarantee that the $1000 good faith settlement offer still stands; that is something to be decided by the General Manager; however, if the offer still stands, then you WILL be required to sign the General Release Form. Thank you, Customer Experience Leadership Team customerexperience@swickard.com

Sep 29, 2024 -

arvinhernandez responded

Everyone please refer to my instagram @rcfstolenatlexusfremont for full details of this case. I posted all videos, photos, emails of the proof to show LEXUS FREMONT NEGLIGENCE! DO NOT TRUST THIS DEALERSHIP! According to Fremont Police report that Scott Howell filed. It states that their security cameras was not functioning at the dealership during the time of incident due to ongoing renovations/ construction. In the audio recording, Scott Howell, the service manager stated that they pulled my car onto the street. Normally, their protocol is to pull the cars around the backside in order to bring the car into the service drive but they were doing renovations which led to my car being stolen. So you secured my key in a lock box but failed to secure my car? is this not what you call NEGLIGENCE?

September 22, 2024

I have only used Magnussen Lexus for servicing my 2007 ES 350 since I bought it new. Service has always been very satisfactory! I have never had a designated service person but requested Christina this time More

by donnaloree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Sep 23, 2024 -

Lexus of Fremont responded

Thank you for your continued trust in Lexus of Fremont! We're delighted to hear that Christina provided exceptional service and that you're enjoying the amenities. We look forward to welcoming you back soon and showing off our renovations!

September 21, 2024

Couldn’t be happier with the service from James! We so so attentive and great! More

by oshmancortes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James , Scott Howell
Sep 23, 2024 -

Lexus of Fremont responded

It is terrific to hear that James and the team took great care of you! Thank you for choosing Lexus of Fremont and for sharing your experience. Drive safely!

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