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Lexus of Fremont

Fremont, CA

4.9
898 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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898 Reviews of Lexus of Fremont

June 23, 2024

I will not give 5star review to this dealership as l had very bad experience with sales team who are not very professional and a finance Manager who is rude and abrupt .I was treated very poorly what is say More

by B0876636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fred Omar, Bret Chan
Jun 24, 2024 -

Lexus of Fremont responded

Hello, we apologize your experience did not meet your expectations. Would you be open to speaking to me about the specifics and allow me to work with you to turn your experience around? My personal cell is 714 478 1966, email is michael.caldwell@swickard.com. I look forward to working with you. - Mike Caldwell, General Manager

June 22, 2024

Jeff Gran was service advisor. He provided me with excellent customer service and advice regarding my car. More

by David L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gran
Jun 24, 2024 -

Lexus of Fremont responded

David, we're delighted to hear that Jeff provided you with excellent service at Lexus of Fremont. Thanks for sharing your experience!

June 21, 2024

Dealership has changed so much that the mgmt team still haven’t reach out to me for my car paint issues. The only reason I still take my car there is Service dept. especially working with Anita is helpf More

by SallyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson, Vener Padilla
Jun 24, 2024 -

Lexus of Fremont responded

Sally, thank you for the feedback. We will reach out to you today to discuss your paint concerns. Thank you, Scott Howell, scott.howell@swickard.com

June 21, 2024

Great service. Top notch people that make buying experience easy. Would buy again for this dealership. More

by Stevepba1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandi and monty
Jun 21, 2024 -

Lexus of Fremont responded

We're so glad our team at Lexus of Fremont ensured your experience was top-notch. It would be our pleasure to work with you in the future - enjoy the ride!

June 21, 2024

Great service! Phat was extremely professional and helpful throughout my time there. Greatly appreciated. I certainly will come back to Lexus of Fremont again. More

by Phu.ho8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Jun 24, 2024 -

Lexus of Fremont responded

Thank you for the kind words! We're delighted to hear that Phat provided professional and helpful service during your visit. We look forward to welcoming you back to Lexus of Fremont in the future!

June 20, 2024

Top-notch service. My service team advisor is very polite and attentive. He explains well on all the work performed on my vehicle More

by Unidaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong
Jun 21, 2024 -

Lexus of Fremont responded

We're delighted to hear that you received top-notch service from our team at Lexus of Fremont. Thank you for sharing your positive experience!

June 20, 2024

My advisor Vener and technician Mike are professional, helpful. Excellent Services.I really happy every time I bring my car to Fremont Lexus for services. High recommendation. Thank you and really appreci More

by deanna273b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Jun 20, 2024 -

Lexus of Fremont responded

Deanna, we're delighted to hear that Vener and Mike provided excellent service during your visits to Lexus of Fremont. Thank you for the high recommendation!

June 19, 2024

I have been going to this dealership for over 10 years and they are one of the best. More

by mjain949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Jun 21, 2024 -

Lexus of Fremont responded

Thank you for this high-star review of Lexus of Fremont! We appreciate it!

June 19, 2024

Flawless transactions and great customer service. woods words words words words words words words words More

by sandraricciwynne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Danny Dang
Jun 20, 2024 -

Lexus of Fremont responded

Sandra, thank you for sharing your positive experience with us at Lexus of Fremont! We're delighted to hear that everything went smoothly.

June 18, 2024

SalesPerson Vivian Ngo is a very helpful & knowledgeable on her Lexus product, I was very impress how much she new about the RX350 Hybrid Premium Plus for someone fairly new in that department. Also I like More

by Clarence M Quinajon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SalesPerson- Vivian Ngo, Finance Dept- Monty Singh, Service Tech - Mr Moon
Jun 18, 2024 -

Lexus of Fremont responded

Clarence, we're delighted to hear that Vivian, Monty, and Mr. Moon provided you with such knowledgeable and helpful service at Lexus of Fremont! Thank you for your kind words and support. Enjoy your new Lexus RX 350 Hybrid Premium Plus!

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