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Lexus of Fremont
Fremont, CA
1,059 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,059 Reviews of Lexus of Fremont
October 02, 2025
I had one of the worst dealership experiences I've ever encountered here. Despite having a confirmed appointment, the salesperson was unprepared, the car wasn't ready, and I was given confusing and contrad encountered here. Despite having a confirmed appointment, the salesperson was unprepared, the car wasn't ready, and I was given confusing and contradictory explanations about why they couldn't reserve it. After making a deal and agreeing on a price earlier in the day, I returned that evening with cash in hand from San Jose. I arranged to be dropped off thinking I would drive home in my new Lexus only to be told after being dropped off that the car is in negotiations with someone else. Clearly, the dealer was seeing if they could squeeze more out of this couple and cast me aside. What made things worse was the lack of communication and accountability. I was essentially without assistance, and no manager stepped in to apologize or make things right. The entire process felt disorganized, dismissive, and unprofessional. I wasted so much time and energy. Battled traffic during rush hour, and had to have my husband come get me from San Jose. They did not care, they wanted that extra 1-2K from that other couple, and customer service and my business just was not as valuable to them. They tried to blame the "new" salesman for not properly reserving the car for me after the deal was made, but clearly he was not trained if he did not know how to do that. And when I arrived to get the car, why didn't a higher up veteran come talk to me and work something out? Throwing the newbie under the bus for their lack of ethics and training is pretty lame and unprofessional. If he is that green, someone should be mentoring him and working alongside him. By contrast, Lexus of Stevens Creek was far more prepared and professional--greeting me with the car ready, organized, and treating me with respect. The professionalism there is like night and day compared to Fremont of Lexus. Unfortunately, this dealership fell far short of that standard, and I would not recommend them. I am still in the market for a Lexus but I will be crossing this dealership OFF my list, and you should too! More
by Disappointed
Employees Worked With
Johnny Gonzales, Gabe Hernandez
October 01, 2025
For the 1st complimentary service, it met my expectations, nice customer service, the service adviser was nice and provided all my questions. Definitely, will come back for next service with Mr. expectations, nice customer service, the service adviser was nice and provided all my questions. Definitely, will come back for next service with Mr. Veneer P. More
by Kim
Employees Worked With
Vener Padilla
September 24, 2025
I've been doing business with this dealership (before and after change of ownership) for nearly 20 years and have had nothing but positive experiences with their services and staff. I would highly recommend after change of ownership) for nearly 20 years and have had nothing but positive experiences with their services and staff. I would highly recommend anyone who is a Lexus customer to bring their business to this dealership for all their vehicle needs. More
by pjs
Employees Worked With
Ahmad, Bret Chan
September 21, 2025
No credit history, first time buyer, completely confused what should we buy Johnny got us a good deal for our first car true gentleman so walk in and he won’t walk you out unhappy 👍🏽 what should we buy Johnny got us a good deal for our first car true gentleman so walk in and he won’t walk you out unhappy 👍🏽 More
by Navjotsingh070793
Employees Worked With
Johnny
