Lexus of Fremont

I took my RX450h for both keys stopped working remotely on pickup they said all fixed on arriving home the keys were still not working so had to go back waste my time and now the car is with dealer on pickup they said all fixed on arriving home the keys were still not working so had to go back waste my time and now the car is with dealer More

Dominick at the service department was great. He was detailed and helpful. He kept me updated on the service progress and when the car is available. He was detailed and helpful. He kept me updated on the service progress and when the car is available. More

Daud was very knowledgeable on the vehicle I was interested in. No pressure sale. Very patient and informative. interested in. No pressure sale. Very patient and informative. More

Lexus Fremont employee are very approachable friendly and the are propetionally attending there customer and very comfortable the are propetionally attending there customer and very comfortable More

Shak was wonderful from the very beginning with our first text/phone call, to the very end when we drove off with our new car. He never put pressure on us, he gave us time and respect throughout our decision text/phone call, to the very end when we drove off with our new car. He never put pressure on us, he gave us time and respect throughout our decision. He answered all our questions without talking down to us or trying to intimidate. He gave us a more than adequate deal we couldn’t pass up. The whole shopping experience was delightful. Shak was the best. More

I took my car in for a complimentary six month service and was satisfied with the service I received. I was able to get a loaner car with no problem. I‘ve used the services of Lexus in Fremont for over 20 and was satisfied with the service I received. I was able to get a loaner car with no problem. I‘ve used the services of Lexus in Fremont for over 20 years and have never been disappointed. More

My daughter worked with Mike to find the car I specifically wanted and worked out a great deal for us. Gina helped us the day we picked up and she explained every function in the car and got thing specifically wanted and worked out a great deal for us. Gina helped us the day we picked up and she explained every function in the car and got things done relatively quickly. Very happy with my experience and would recommend them! More

Fred and Davis were attentive to our need to pick the right car that we wanted. Exceptional service! right car that we wanted. Exceptional service! More

There was no pressure to purchase. Daud was friendly, helpful, and easy to work with! I'd work with him and this dealership again. Daud was friendly, helpful, and easy to work with! I'd work with him and this dealership again. More

Worst Lexus dealership I’ve ever seen (so far) Fremont Lexus... May be good environment/service for the used car junk yard but not for the luxury car dealership. 1. Despite scheduled appointment and M Lexus... May be good environment/service for the used car junk yard but not for the luxury car dealership. 1. Despite scheduled appointment and MANY confirmations ahead, I was waiting ~25min after check-in until salesperson approached me. Despite I saw many salespersons hovering back and force around the sales floor. I had 25 min to saw they were doing nothing but chattering to each other. 2. Sales floor appearance… OK, I’m not so picky about nice chairs etc. But... the ceiling with the water leakage spots, lose decoration balloons from the previous car decorations, rusty metal panels (old waterfall decoration?) Absence of the paper towels in the rest room, absence of the paper caps at the coffee machine (I saw customers tried to find the caps in the nearby drawers, they found ones finally) 3. Negotiation place at the salesperson – something like an poor office cubicle in the front of a corridor: everyone can see and hear you, plus office printer right next to it where all salesmen came every few minute to take printouts. Plus, heavy smell of Burritos and/or chips which other salesmen eat in the same room. 4. Sales procedure – was OK, no doubt. My special thanks to the salesman Wasay Logari. Looks like, he was the only reasonable person I was talking with in this dealership. The sales process was quick and clear with no pushing. Thank you, Wasay! 5. Financing office... Below all good comments. The finance person didn’t give me his card (I don’t know his name!), tried to sell some un-wanted services like usual. He gave me a tablet computer and requested “sign here, here and there” without ANY explanations what I signed for. Fortunately, I’ve purchased many cars in my life and new what I signed about 😊 And... sounds funny, but I didn’t get any paper copy of the signed documents except of the Bill of Sale. And… 6. I received an electronic copy of the documents next day BUT there are still no the Financing documents! Whom should I pay? What’s the account number.. Ok, another week has passed but I still have no reply on my question from Lexus Freemont. And... The car trim shown wrong in ALL received documents show the car model as UX250H not actual UX300H. 7. As I mentioned, I rejected ALL extra services, of course but in a eCopy of the Contract disclosure presents some line at the Optional Service : “12 MOS. DOWC BUNDLE - $1999” And I have no Idea what DOWC BUNDLE means. 8. Car preparation for pick up: Was waiting another 40min. As a result: Technician who installed temporary license plates forgot his power tool inside of the car. Terribly bad cleaned windshield from inside, tire pressure is 38-40psi instead of factory specified 33psi. That’s not OK at all! 9. I’ve sent a couple emails to the Dealership: Lexus of Fremont but had no ANY reply from them so far. 10. Try to avoid Lexus of Fremont dealership if possible. More