Lexus of Fremont

The service consultant was very helpful & friendly Excellent customer service & on time . I love the loaner. My car was so cleaned & the gas tank was fully filled up due to service recall. Excellent customer service & on time . I love the loaner. My car was so cleaned & the gas tank was fully filled up due to service recall. More

quick and easy Started email thread with Jenny, however, mostly worked with Amara for all the face to face conversations. Amara made the process quick and easy, with Started email thread with Jenny, however, mostly worked with Amara for all the face to face conversations. Amara made the process quick and easy, with this being my 1st car in USA. Amara explained the entire process in detail. The only issue I have is that i was expecting a call over the weekend, for tour of the car, which i didn't get. but apart from that, the process of leasing a new car was very smooth without any major hiccups. More

scam place i took my car in for a re call and they stole money from my car and paint chip my car really bad. the service manager was very professional and accom i took my car in for a re call and they stole money from my car and paint chip my car really bad. the service manager was very professional and accommodating, gave me a 100$ gift card, but it was NOT worth the trouble of going out of my way to having to keep driving back and forth. they did a terrible job "repairing" the damage because he just added a polish on top which looks terrible, but he said the reason he did that because in order to really fix it theyd have to pain the whole front bumper. this is outrageous, I have already told many people to not trust this place, and I am a business owner myself with big clientele. More

Awesome Experience With Magnussen I needed to repair/replace brake rotors on my RX350. The steering shakes when I apply brakes on freeway with high speed, especially on downhill grades I needed to repair/replace brake rotors on my RX350. The steering shakes when I apply brakes on freeway with high speed, especially on downhill grades. Magnussen service adviser greeted me courteously and with respect. He had the rotors and brake pads replaced them with no charge on me since my car is still under warranty. Amara Ragchaa was very helpful to get this job done smoothly. More

Great Service and responsiveness Service manager Monte has a hands on approach , prompt work updates from Arnold. I drive the extra 10 miles and avoid my local Lexus dealership to go Service manager Monte has a hands on approach , prompt work updates from Arnold. I drive the extra 10 miles and avoid my local Lexus dealership to go this dealership since I trust them with my car, they won't oversell me on things i don't need and are straight to the point and value your time and business More

First Lexus owner! Gabe and Danny was awesome!!!! Would buy all my cars with them! Would recommend to all my family and friends!!!! Love these guys to the moon and back Gabe and Danny was awesome!!!! Would buy all my cars with them! Would recommend to all my family and friends!!!! Love these guys to the moon and back! More

Professional service My 30,000 mile service went smooth and was conducted professionally by Phat Lam. I purchased new tires and was glad to have his expertise in thi My 30,000 mile service went smooth and was conducted professionally by Phat Lam. I purchased new tires and was glad to have his expertise in this arena. More

Tire changed Justin took care of me all the time and I feel treated like VIP, even though I have an old car. He always tries to accommodate my needs. Justin took care of me all the time and I feel treated like VIP, even though I have an old car. He always tries to accommodate my needs. More

No Responsibility to customer I take out a leased on Lexus IS 300 F Sports 2018 Recently(Sep. 11. 2018) I have been Fremont dealer for maintenance 2nd times.. But I got so so so I take out a leased on Lexus IS 300 F Sports 2018 Recently(Sep. 11. 2018) I have been Fremont dealer for maintenance 2nd times.. But I got so so so unhappy services... And I was very very disappointed.... They made scratch damage on the driver side window to the tent film peeled off.... when I complained to my service adviser, at that time unexpectedly someone was involved in on my private business. then he came to me and adviser. and then the guy and my service adviser they have whispered conversation. Suddenly the guy told me, "Next time, you don't have to get car wash." WTH is that??? It was first time ordered car wash... I don't know who made it problem.... But someone tried to dominate me.. So I was looking for service manager to complained about who made scratch damage on the driver side window to service manager. It was so obnoxious.... and also service manager listened to my happening. He gave me his business card. so I contact him next day.. The service manager sent blah blah blah..... email me.... But unfortunately that was first time and last time... After that service manager didn't responsibility until now(Oct. 02. 2018)... So now I'm not really sure if I was going to keep it IS 300 in the future.... They guys really so suck!!! More