Lexus of Glendale - Service Center

I would not service this dealership, unless you have 8 hours of time to kill in Glendale. I dropped off my car at 11:00 am for a quick touch up of a scratch. The lack of professional attention and let's j hours of time to kill in Glendale. I dropped off my car at 11:00 am for a quick touch up of a scratch. The lack of professional attention and let's just say common sense cost me 7 hours of my day. 1:15 pm: Jesus called saying he needed approval. 3:00 pm: No word! I called asking what's the status of my repair, FOUR hours later. He said, "he was waiting." Why do I have to make the call? So, I did. 3:30 pm: Still no word, and why no one thought to send me home with a loaner shows the lack of common sense. 4:00 pm: There will no repair today. 4:05 pm: A loaner is on its way 3 miles north. It'll be there in "5 minutes." 4:47 pm: The loaner arrived. I was so irate at wasting 6 hours of unpaid work time, while the daft service manager got paid for his time to basically shuffle me around. I was left with canceled meetings, an annoyed boss, and a one hour commute during a freak traffic storm. No apology offered, no generosity or goodwill to show their appreciation for my patience. Needless to say, this is my second IS 250. I can assure you, I will not be servicing at this dealership. Ever. More

Yvonne is like a breath of fresh air. Upon entering the dealership, Yvonne always provides a warm welcome and a big smile. She is prompt to assist with any needs I may have. I have owned a 2001 GS300 and dealership, Yvonne always provides a warm welcome and a big smile. She is prompt to assist with any needs I may have. I have owned a 2001 GS300 and 2006 GS300 and have been affiliated with this dealership for more than 10 years. You should be proud to have such a competent employee such as Yvonne Parry. Shannon also provides exemplary customer service. She is smiling and vivacious. With my 2001 Lexus, she spent a long time assisting me with my GPS system which was a little difficult for me to get used to. Whenever any assistance was needed, she was always available to speak with me. Thank you for giving me this opportunity to showcase two of the Dealer's very special employees. More

I have been going to this dealership fpr over 15 yearsand have had all my cars serviced there. I have purchased and leased several cars from this dealership. I always look forward to talking with Yvonne Pa have had all my cars serviced there. I have purchased and leased several cars from this dealership. I always look forward to talking with Yvonne Parry when I'm in the dealership. She goes over and above to make sure me and my wife are properly receiving excellent customer service and kept updated on the latest information for new vehicles. Scott has always treated me w/ultimate respect and knows the ends -n- out of the service agreements. Violet always has a smile and has been a great cashier. She always ask how's my wife doing. I look forward to going to this dealership because of these three people because I know get the respect that I've earned. More

Service pricing at Lexus of Glendale, tends to be on the high side. As in any other business, relationship is the key to success. Having personalized customer care service and established relationship with high side. As in any other business, relationship is the key to success. Having personalized customer care service and established relationship with a representitave makes me more comfortable when having to pay Lexus' high prices. I have been commited to one individual, Chris Bosque in the service department. I feel like her cares about my needs, and makes me feel unique and taken care of. just to reiderate Lexus' pricing is high but having the individualized care from someone like Chris Bosque, makes it worth every cost. More

I always take my 2006 IS350Lexus to Lexus of Glendale for service and Selin is the reason why. Her customer service skills rock. She is extremely friendly and personable and she is always honest and up front service and Selin is the reason why. Her customer service skills rock. She is extremely friendly and personable and she is always honest and up front with me, none of the "bait and switch" tactics used by others. More

I have a 2000 Lexus GS with 120k miles on it. As a result I spend alot of time at Lexus of Glendale and it has been the best spot to get my car serviced, maintained, etc., and my service agent-Selin has alwa I spend alot of time at Lexus of Glendale and it has been the best spot to get my car serviced, maintained, etc., and my service agent-Selin has always gone above and beyond. I enjoy the loaners, coffee and the assorted fruit and pastries that they lay out for there customers. More

Selin was such a sweetheart! I came in for service on my IS for the first time and she totally helped me out with all of my quesitons. She was so patient and knowledgable about he services and my car I was IS for the first time and she totally helped me out with all of my quesitons. She was so patient and knowledgable about he services and my car I was blown away! Lexus needs more service associates like Selin!!! More

i went in there for service and i received a freindly hello and great customer service from Selin. She was very helpful and her knowledge of the service of the car was impressive. I will now always come hello and great customer service from Selin. She was very helpful and her knowledge of the service of the car was impressive. I will now always come back to Lexus of Glendale for service for my car. she has made a great impression of me, which will result in my long lasting service with Lexus of Glendale. i will recommend lexus of glendale to all my friends and family with Lexus. I am very satisfied with the great and friendly service i got from Selin. More

Always a pleasant experience to visit this dealership. My family gets all our services for both our Lexus's at this dealership. Selin Asatorian has always been a very big help as well as Arbi and Miro at the family gets all our services for both our Lexus's at this dealership. Selin Asatorian has always been a very big help as well as Arbi and Miro at the loaner desk. Will definitely recommend to friends. More

Our family had previously looked into Lexus as our next leased vehicle. After seeing the cars at another dealership, we were really impressed by by the vehicle- but were not comfortable with the sales team leased vehicle. After seeing the cars at another dealership, we were really impressed by by the vehicle- but were not comfortable with the sales team. We felt very pressured and did not like the quotes that were offered. A few days later, we decided to go to Lexus of Glendale to try once again to obtain the vehicle that we had really wanted to purchase. The staff was friendly, gave us a great quote and was a lot more knowledgeable about the vehicle. We were in and out of there much quicker than any other vehicle purchase I had experienced! In addition, the service staff is excellent. I have dealt with Selin several times for my maintanence. My car is ready when she says it will be, and I get courtesy phone calls about the progress of the job and when to expect to pick up the vehicle. As an added bonus- they allow me to go to the dealership (as much as weekly) to get a free car wash, just for being a loyal customer. Thank you Lexus of Glendale. We will certainly be doing business with you again! Ana Gozau More