Careless, careless, careless!! From the salesperson to the sales manager, to finance! They are all careless and unprofessional!! I understand that people make mistakes, which is why when they told me, after 2 weeks, that I was basically driving around with the wrong car (e.g. they listed an incorrect VIN# so I had the registration and paperwork for another car) I was understanding and didn't really make a huge fuss. First, someone from their finance department called me to tell me the news, and he asked me if I could go back to LA to fill out the correct paperwork. I was leaving away on vacation so I asked if they could mail it to me and I would take care of it ASAP.
After 3 days, I did not hear anything so I contacted the salesperson who helped me and she said she had no idea that there was even an issue, but that she would get it resolved. She had me take pictures of my VIN number on the car and the incorrect VIN number on the temporary registration. While all this was happening, I asked her if she could help me figure out how to work the Sirius XM that was supposed to be a feature on my car. She basically ignored me and only replied to me when it had to do with figuring out the VIN number situation because my bank couldn't release the funds until this was all settled.
Two weeks later, I called and asked to speak with a manager and I mentioned to her the situation hoping she would be familiar with it, but she had no clue. Wouldn't you think that if someone drove away with the wrong paperwork/contract, that would be your top priority as a manager to fix? Not to Lexus of Glendale.. most unprofessional and sloppy staff.
It was not until 4 weeks later after I had bought the car that they finally got someone to come to me to sign the correct paperwork, but the sales manager, Linda, never responded to my emails. I emailed her to let her know that when I searched the VIN number while shopping for a car, the car I thought I had came with the Sirius XM package. And since they basically engaged in false advertisement, that Lexus of Glendale should add it to the car they sold me since this was ONE of the features that I was looking forward to. Linda never responded to my emails. She belongs more in a used car sales lot where sales managers are just sharks and do not care about the customer. She NEVER acknowledged my email and just hoped that I would go away; that's no sales manager. I would not recommend this place. They are very unprofessional and inefficient. Terrible experience.