Lexus of Greenville

Avoid this dealership at all costs if you value common decency, morals, and expect them to follow through on a deal made. My husband and I had been talking with this dealership for days for a car we were decency, morals, and expect them to follow through on a deal made. My husband and I had been talking with this dealership for days for a car we were wanting to purchase for our growing family. We worked out a deal and had it finalized and sent to us in writing. We went to the bank last night and got a cashiers check to purchase the car in full. They made us an appointment to pick up the car today at 5 pm and everything was finalized waiting as soon as we finished work to get there. They even texted us around noon today asking us if “we were excited to get our new car today and that they would have it ready with gas and washed for our arrival.” We were heading there straight from work and driving an hour and half to get there, he even texted us safe travels. One hour after they texted us asking how excited we were, they called saying they are potentially selling it to someone else instead and booked them a same day appointment conveniently an hour before we were able to head there. While I understand the policy is that a car cannot be held, they had no problem texting us as if it was a done deal giving us false hope and telling us the car was ready for us. They knew we had already pulled out all of the money and made arrangements with work and childcare to get there as soon as we possibly could. They should’ve never texted us asking if we were excited to pick up our car just for them to conveniently sell it to somebody else right before our arranged pick up time, not even giving us a chance to get there and honor the deal that we all agreed to. Common decency and respect goes a long way and we feel as though they used us to get a better deal for themselves and leverage the person to get there right before us knowing when we would be on our way. The whole thing is incredibly disappointing and not the right thing to do to a family. People deserve to be treated better and deals deserve to be honored without false hope and texts asking us if we’re excited, knowing they were just going to sell it before we can get there with no decency or remorse and just state a “no hold” policy. More

We have been working with Steven and Chase at Lexus of Greenville and we can not recommend them more highly. We started looking for our car in August of 2024 and they were so acomodating, very communicati Greenville and we can not recommend them more highly. We started looking for our car in August of 2024 and they were so acomodating, very communicative, very professional, but most importantly, very honest and upfront. We never felt like they were pushing something on us or upselling just to upsell. We did not end up purchasing a vehicle through them due to no fault of their own but due to availability of our desired vehicle. We were more upset that we weren't able to purchase with them than we were excited to get the vehicle you want! We would without a doubt recommend working with Steven and Chase and just wish them the best! More

My convertible top was stuck, would not go up or down. I made an appointment with Jonathan in the service department. As I was driving to my appointment, Jonathan phoned me. He knew an option for me to tr I made an appointment with Jonathan in the service department. As I was driving to my appointment, Jonathan phoned me. He knew an option for me to try myself. I found the button he told me about and Voila!! The top went down perfectly. I am grateful for Jonathan’s help, he went above and beyond his job description and helped me. I will continue to take my car to Lexus of Greenville. More

Romeo in service was outstanding. I would recommend my entire family. He is very professional and cares about people. I would recommend my entire family. He is very professional and cares about people. More

I would recommend this dealership to anyone looking for a Lexus. I dealt with Cade Edwards. He was extremely professional, honest and responsive. We were able to handle the deal via phone, text and email. Lexus. I dealt with Cade Edwards. He was extremely professional, honest and responsive. We were able to handle the deal via phone, text and email. Even though I eventually bought my car from a dealership closer to home, I would definitely deal with Cade and Lexus of Greenville on any future purchase. I will also recommend this dealership to anyone looking for a new car. More

Easy transaction and did most of it online. Naji helped and was very knowledgeable. I read some of the other reviews and glad I ignored the couple of bad ones when most were excellent. Probably Naji helped and was very knowledgeable. I read some of the other reviews and glad I ignored the couple of bad ones when most were excellent. Probably just really hard to deal with customers and they probably don't like any dealerships. More

My salesman Chaseton did an outstanding job with this transaction and was very helpful in every phase of our business. Would happily recommend you to use him for any of your automobile needs! transaction and was very helpful in every phase of our business. Would happily recommend you to use him for any of your automobile needs! More

I am enjoying my new vehicle. The process to obtain it was rather horrible. Micah was a great salesman. He was busy between myself and another customer. He was kind, attentive The process to obtain it was rather horrible. Micah was a great salesman. He was busy between myself and another customer. He was kind, attentive and friendly. Once we started talking actual money details, I was passed off to a guy whose name I don’t recall. He was tall, balding and wore glasses with a yellow tint. He was extremely arrogant and rude. He was so rude that my boyfriend was encouraging me to walk away from the sale based on this man’s dealings. It was approximately twenty minutes later that the same rude man came out to tell me that my loan with USAA wasn’t going to work at your dealership. He said it takes USAA approximately three weeks to pay the dealership, and you couldn’t wait that long. I find that very interesting as I was made to pay a daily fee for carrying my payoff so that the dealership had twenty days to pay off my loan. Why would you not accept financing from a reputable institution that assists veterans and their families? I stayed. I was passed off to another guy who came out with the paperwork for me to sign while Micah was making a sale on another vehicle. I do not recall this man’s name either, but somehow all of the paperwork was mixed up. He had to go “find” my paperwork. Michael came but to tell me that finance was able to beat USAA’s interest rates and that I wouldn’t be waiting much longer. After about thirty minutes, I was passed off to Mason for the financial aspect of the sale. Mason said he would be right with me. After approximately twenty more minutes, I was passed back to Michael to complete the paperwork. I was told that my car was being cleaned and filled with fuel. I understand that I purchased a used car from your dealership, but the “cleaning” appeared to be simply a drive through wash. There was no attention to cleaning the running boards, windshield or windows. This purchase took three hours. Much longer than I had anticipated. Again, I had a wonderful dealing with Micah. Michael was friendly, as well. Overall, I would rank the dealership as a 2. It was not a wonderful experience for me. More

I had the best car salesperson ever- Cade Edwards! ! I had reached out to 4 lexus dealership, Columbia was terrible & wouldn't return call- same with Augusta. Charlotte was better- BUT GREENVILLE gave ! I had reached out to 4 lexus dealership, Columbia was terrible & wouldn't return call- same with Augusta. Charlotte was better- BUT GREENVILLE gave top notch customer service- Cade went above & beyond trying to get this particular 24 IS 350 R sport. He kept us up to date almost daily. If you want to get a lexus & want to be treated right then go to Lexus of Greenville and ask for Cade! More