The problem I had with getting my floor mats was resolved and I am very pleased with the quick response. The hold up was explained and it was not a problem on Lexus's end. Steve Burton was very professional and once I understood what had transpired I was satisfied. The floor mats are on the way!
"Still Waiting "
My husband has always had very good experiences with Lexus and speaks highly of them each time he has to get his car serviced. He has a 2005 430 Lexus and the floor mats are quite worn. I wanted to surprise him with new mats for Father's Day. I spoke with a salesperson he always speaks very highly of. I was told the mats should be in by the Friday before Father's Day. I still have not heard back.
"THIS PLACE is a SCAM, SCAM, SCAM!!!!!"
- DontBuyHere, Ellen
Found a car online, agreed to price and then drove 3 hours to dealership only to find the car to be NOTHING like they described!!! SUV actually had BODY DAMAGE which they never mentioned and then claimed they hadn't noticed it! The interior was filthy with stains as well. SHOCKING and DISAPPOINTING from what I would have ever expected from a bigger name dealership. DO NOT make the trip and DO NOT TRUST these people! This place is a SCAM!!!!!
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