Lexus of Greenville

I have been working with this dealership over the last year, and they have made it clear that customer service and customer satisfaction are at the center of their business plan. They are truly dedicated year, and they have made it clear that customer service and customer satisfaction are at the center of their business plan. They are truly dedicated to doing the right thing for the customer. They make buying and servicing your car hear a luxury experience! I couldn't recommend this dealership more highly and more sincerely. More

I am driving my second Lexus and I have loved both of them. I owned several Cadillacs before buying a Lexus and I could not believe the difference. I would like to comment on the great service that I r them. I owned several Cadillacs before buying a Lexus and I could not believe the difference. I would like to comment on the great service that I receive each time I come in. Troy Woods has been my Service Rep. the entire time and I am very well pleased. He is knowledable, courteous, friendly and he goes the extra mile to make sure that you are pleased with your experience at the dealership. He takes care of me and my car - Thanks Troy! I also enjoy the Lounge. It is pleasant to sit and read or watch TV. The lounges at most dealerships are not at all this nice and comfortable. More

bought my car from you back in '05. always great service. mostly deal w/ Troy who's always very cordial and accomodating. as a lexus owner, you come to expect that the service calls aren't going to be the " mostly deal w/ Troy who's always very cordial and accomodating. as a lexus owner, you come to expect that the service calls aren't going to be the "cheapest" on the street, but then again it is what it is. recently in for my 105K service - needed brakes, so $1500 later i'm all good. seriously though, Troy and the team are very good and i highly commend them. More

We had been told that the earliest appointment would be Wednesday at 1:00. Kathy Ream took care of me on Wed. when I arrived. I was hoping that the cruise control could be repaired before we left early Fr Wednesday at 1:00. Kathy Ream took care of me on Wed. when I arrived. I was hoping that the cruise control could be repaired before we left early Friday morning for Florida for our daughters wedding. Kathy said she would "overnight" the part and would call me Thursday when it would come in. It did not arrive on time, so Kathy said she would give us a loaner that we could drive until our car was ready. It is a 6 hour drive to Florida and we weren't looking forward to driving all that way without a cruise control. Due to an unexpected snow storm the part did not come in until Tuesday. When I arrived on Tuesday, our RX350 was ready and I was greated by Kathy. During the whole experience Kathy kept us well informed. We are moving to Kansas City and she even offered to give us the address of the Lexus dealer in KC. We felt that Kathy went above and beyond the call of duty. She is a great employee. More

Everyone we dealt with at Lexus of Greenville was professional, informative, and courteous. We would recommend this dealership over the others that we considered while searching for a new car. professional, informative, and courteous. We would recommend this dealership over the others that we considered while searching for a new car. More

Eric was very friendly and helpful. Eric was very patient as I searched for my new car. Greg, the service manager has always been ready to assist any time that I needed service on my prior vehicle that I had as I searched for my new car. Greg, the service manager has always been ready to assist any time that I needed service on my prior vehicle that I had purchased from Lexus of Greenville. Brad, the sales manager was also very helpful in my new car purchase. Dan Clara, the dealership manager, is very professional and truely cares about his dealership. This delaership is by far the best dealership that I have been to, and I have purchased a lot of vehicles. Lexus of Greenville is truley lucky to have such great and dedicated employees. This delaership is the true meaning of excellent customer service! More

Kathy went above and beyond what I would have expected to be sure that I was happy with my experience. She along with Greg took a difficult situation and turned it into a very positive experience by focusing be sure that I was happy with my experience. She along with Greg took a difficult situation and turned it into a very positive experience by focusing on my needs as the customer. I would recommend this dealership to anyone for a fair and customer focused approach to vehicle maintenance and service. More

Service was as good as usual with helpful service manager (Mark Puckett). Love the car wash, too!! Also appreciate that I can leave the car while getting work done in Greenville and not waste time while ove (Mark Puckett). Love the car wash, too!! Also appreciate that I can leave the car while getting work done in Greenville and not waste time while over there. Do enjoy the customer lounge when I do wait for my car. More

Sales associates very friendly and helpful. Very pleasant experience. I'm very happy with my purchase. All my questions answered and request granted. I look forward to doing buisness with the Lexus again. experience. I'm very happy with my purchase. All my questions answered and request granted. I look forward to doing buisness with the Lexus again. More

As always my visit was great! Thanks for all you do. Troy is always extremely helpful and courteous. It is very nice to have the loaner car so that you do not have to wait. Troy is always extremely helpful and courteous. It is very nice to have the loaner car so that you do not have to wait. More