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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,833 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,833 reviews

November 26, 2023

Professional and easy Very professional and pleasant to work with. Car buying experience was very easy to do with text communication. More

by jonalexmartin
Recommend Dealer
Yes
Employees Worked With
Michelle Beck
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Nov 27, 2023 -

Lexus of Henderson responded

We're glad to know that your car-buying experience at Lexus of Henderson was easy and professional. Thanks for choosing us!

November 25, 2023

Replacing a run-flat with a run-flat tire after 10, 000 miles is ridiculous (can't fix a nail puncture with this tire). And these tires are only supposed to last a max of 30k miles. 1/2 the life of a norma More

by jectal
Recommend Dealer
No
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Nov 28, 2023 -

Lexus of Henderson responded

We appreciate your feedback on the run-flat tires. We understand that their lifespan and cost can be a concern, especially when considering sustainability. In this occurrence unfortunately it was caused by a road hazard, which caused a premature replacement that cannot be predicted by a manufacturer. The design of a run flat is to ensure driver safety in this type of occurrence. Tires have recycling centers including run-flats, that are used for renewable resources our environment and footprint are important to us. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience - Thank you, Craig Kelly - Service Director - 702-228-7736.

November 25, 2023

Tito was very professional and helpful and made sure the process went smoothly. More

by rajivbatra702
Recommend Dealer
Yes
Employees Worked With
Tito
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Nov 27, 2023 -

Lexus of Henderson responded

Thanks for the review! We appreciate the kind feedback about Tito and hope to see you again at Lexus of Henderson!

November 24, 2023

Professional, Informative, helpful, and communicative. Stephen is attentive to make sure he gives good service and needs are met. More

by gloriagraves51
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Nov 27, 2023 -

Lexus of Henderson responded

Gloria, we're delighted to know that Stephen and our team at Lexus of Henderson were able to provide you with the attentive, informative service you deserve. Thank you for your kind words! We are here for you and any of your future needs!

November 24, 2023

Above excellent customer service and humble customer relationships. They went well beyond what was expected an im extremely grateful for them! Couldn't be happier with the purchase More

by F150troy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry and Siri
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Nov 27, 2023 -

Lexus of Henderson responded

We're overjoyed to know that you had an excellent experience with us at Lexus of Henderson. It's our pleasure to go above and beyond for our customers, so we're glad it didn't go unnoticed! Enjoy your new purchase!

November 23, 2023

Daniela was very helpful…salesperson Denise also helped…both very professional! I will be returning and recommending your dealership. More

by TBOLDEN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela & Denise
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Nov 26, 2023 -

Lexus of Henderson responded

We're so glad to know that Daniela and Denise were able to assist you at Lexus of Henderson! We appreciate your recommendation, and we look forward to seeing you again in the future. Safe travels until then!

November 23, 2023

Michelle was wonderful! She always answered all our questions and was very helpful. Best experience ever! More

by NH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle and Siri
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Nov 26, 2023 -

Lexus of Henderson responded

We're so glad to know that Michelle was able to assist you and answer all your questions at Lexus of Henderson. Thank you for sharing this great experience with us!

November 22, 2023

Quick, responsive and reasonable Staff was easy to deal with and corresponding the whole way. More

by LAURAESTEPHENS7
Recommend Dealer
Yes
Employees Worked With
Michelle Beck
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Nov 22, 2023 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We truly appreciate your feedback!

November 22, 2023

Awesome communicator; very professional; a service writer who knows and understands the customer concerns; who is dedicated to ensuring the customer is satisfied; great personality; great at his job; one of More

by APARKERJR04
Recommend Dealer
Yes
Employees Worked With
TYLER
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Nov 27, 2023 -

Lexus of Henderson responded

We're glad to know that you found our service team so professional and dedicated. We strive for excellent customer satisfaction, so it's great to see we hit the mark with you! However, we are sorry to see the low rating, if there is anything else we can assist you with to improve your overall experience and rating, please don't hesitate to reach out. Thank you, Craig Kelly - Service Director - 702-228-7736

November 22, 2023

It was great All of your workers were wonderful and it was a great experience and I just love Lexus of Henderson More

by BELLAHAIRDRESSER
Recommend Dealer
Yes
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Nov 25, 2023 -

Lexus of Henderson responded

We're delighted to know you had a great experience with us at Lexus of Henderson! Your kind words about our team are much appreciated. Enjoy your new ride and thanks for choosing us!

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