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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
7,022 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,022 reviews

July 23, 2023

Terry was great quickest cardeal I've ever done no xxxxxxxxxxxx great experience thank you to Lexus of henderson More

by austinbotonis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Coleman
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July 23, 2023

Computer shows on dash I have a starting Malfunction. Your technicians could not find the Problem. It’s only a matter of time until I am Using car and can’t get it start and then have To call tow truc More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not the person helping me. It was a female
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Jul 23, 2023 -

Larry responded

I believe customer service rep was Daniella

Jul 23, 2023 -

Larry responded

…

Aug 10, 2023 -

Lexus of Henderson responded

Larry, I'm very sorry to hear that your vehicle is experiencing unresolved issues. Providing seamless assistance and working toward prompt resolutions is our priority, and I apologize that this hasn't been reflected in your experience. I'd appreciate the opportunity to address your concerns and see what we can do to help. Please consider reaching out to me directly to continue this conversation. Thank you, Craig Kelly - Service Director - 702-228-7736

Aug 14, 2023 -

Larry responded

I will call on Monday morning. My car yesterday did not start at Southpoint Hotel. Advised security my car woud he in parking lot until it Wound be towed Monday. They said okay. I Then decided to wait one hour and then try again. It started and I went directly home. Don’t want to use my car at all now

July 22, 2023

This dealership is very deceptive when dealing with customers. They play games when quoting prices for their cars and when they come back with a lower price they play games by manipulating the figures. More

by mart80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kim Tran
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Aug 10, 2023 -

Lexus of Henderson responded

We apologize for any frustration or confusion you experienced during your car-buying process. We strive to provide transparent and fair pricing to all of our customers, regardless of age. We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. Please feel free to reach out at your convenience. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

July 21, 2023

Super service — fast, efficient & friendly. David Torrrella always provides superior service. Had the car detailed too & it looks like new! More

by DCINLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Jul 24, 2023 -

Lexus of Henderson responded

Thank you for the great review! We're so glad to hear that David provided you with superior service. We appreciate your business and hope to see you again at Lexus of Henderson!

July 21, 2023

Everyone is so friendly. Chris greeted when was having a very sad time. He was so kind to me when he saw my upset I was. Please thank him. More

by pennylane160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We are so glad to hear that Chris went above and beyond to assist you during a difficult time. We appreciate your support and are here to help if you need anything in the future!

July 20, 2023

David and the Lexus Henderson team always take great care of me and my car More

by Jackie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Jul 21, 2023 -

Lexus of Henderson responded

We are glad to hear that you have felt taken care of by David and the Lexus of Henderson team, Jackie. Thank you for choosing us as your go-to service center!

July 20, 2023

The service was wonderful I felt special the gentleman that took care of me was wonderful More

by CHRISCROSS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Lexus of Henderson responded

Chris, thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Henderson. Safe travels!

July 19, 2023

Kim Tran was great. Would highly recommend. She went above and beyond our expectations with her service. More

by Pchi232448
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim tran
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Jul 19, 2023 -

Lexus of Henderson responded

Thank you for the review! We're so glad to hear that Kim provided exceptional service and exceeded your expectations. We appreciate your recommendation, and we look forward to serving you again at Lexus of Henderson in the future!

July 18, 2023

Thanks for my great service man Stephen and great services. Thanks for everything and keeps me posted More

by cramclam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Lexus of Henderson responded

Thank you for the great review! We're glad that Stephen provided you with excellent service and kept you informed. We appreciate your business and hope to see you again at Lexus of Henderson!

July 18, 2023

The car transaction went really smooth and did not take a lot of time. Terry Coleman did a wonderful job. More

by b.strauss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Coleman 5 stars
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Jul 18, 2023 -

Lexus of Henderson responded

Thank you for this lovely review of Lexus of Henderson! We will pass along your kudos to Terry and the team. Safe travels!

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