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Lexus of Henderson

Henderson , NV

4.8
6,945 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,945 reviews

March 26, 2023

Great service. Set up fabulously for customer service. Very friendly and accommodating. Great, curteous and friendly staff More

by MOLLIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

March 26, 2023

I had the greatest sales person. Her name is 😇Savanna. However, when I went in to get the price for the 2023 Lexus RX 350 the finance department wants to play games. I still don’t k More

by DR.KIASMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ??Savanna Taylor sales consultant, five stars rating
Mar 28, 2023 -

Lexus of Henderson responded

Dr. Kia Smith, while we're thrilled Savanna has earned your confidence, the rest of your review is very disappointing to read. We expect the same respect and care for each and every customer. We are a diversified company and integrity is very important to us. In regard to providing pricing of the vehicle, we are currently still looking for the vehicle with the specifications you requested, so we are not at that point in the process to be able to provide the pricing. Please contact me directly, so that I may help clarify any questions you may have; I would appreciate the opportunity to resolve this for you. Charlie Gumina - General Sales Manager 702-946-6686.

March 24, 2023

Lexus car is amazing! Service- not so much. Overpriced, poor communication, and lack of customer service. No discounts are offered, be prepared to pay for EVERYTHING.. 108 More

by AMI.PARIKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Lexus of Henderson responded

I am so sorry to hear that the price was higher than expected and that you have not received the top-quality customer service we pride ourselves on. Our goal is to deliver communicative and thorough care at a fair cost, and it's disappointing to learn that we've left the wrong impression. We will be sure to discuss your feedback as a team so that we may improve our process going forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Craig Kelly - Service Director - 702-228-7736

March 23, 2023

Steven is awesome. Knowledgeable friendly and focused. He gets it ! Hang on to him ... Whatever it takes More

by DaddyKo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat
Mar 24, 2023 -

Lexus of Henderson responded

We are proud to have Steven on our team! We will be sure to pass along your kind words. Thank you for being a loyal client of Lexus of Henderson.

March 22, 2023

Very easy process buying a new car. I was able to trade in my vehicle and purchase a new car, in and out within two hours. More

by t.christopher26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim and Siri (probably spelling that wrong)
Mar 22, 2023 -

Lexus of Henderson responded

We're happy to hear you had an efficient and excellent trade-in service at Lexus of Henderson! We appreciate your business and hope to see you again in the future. Enjoy your new vehicle!

March 22, 2023

Our salesperson Kim was awesome! She was a great communicator of all details and made our experience! Our finance guy Sirui explained everything and was good to work with with a gre More

by Cat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran
Mar 22, 2023 -

Lexus of Henderson responded

We are thrilled that you had such a successful experience working with our team! Thank you for choosing Lexus of Henderson and for sharing your support on our page. Safe travels in your new Lexus RX!

March 21, 2023

Went for routine oil change. Straightforward process. Finished in the time promised. Plenty of space in waiting areas, good selection of pastries and beverages while waiting. More

by Lexus450h Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 22, 2023 -

Lexus of Henderson responded

Thanks for the great feedback. We are glad to hear that you are satisfied with our services and facilities!

March 21, 2023

My experience was wonderful. All my questions and concerns were satisfactorily addressed. I am confident this dealership has my best interest foremost in priorities. It makes fee More

by freein2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Tran
Mar 21, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

Making an appointment & checking in was easy & efficient. Staff was courteous. Only concern was the attempt by staff to get us to spend an additional $450 on an unnecessary service regarding the throttle flu More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Mar 27, 2023 -

Lexus of Henderson responded

Thank you, Jackie, for your valuable feedback. We never intend to overcharge or suggest maintenance recommendations that are not needed. Our technicians will provide a report of all concerns inspected when servicing a vehicle. We can only recommend and allow you the opportunity to approve or decline. If I can help address any concerns or questions, please contact me. Craig Kelly-Service Director 702-228-7736.

March 18, 2023

The staff was wonderful. I enjoyed my short wait with coffee and treats. My car is in good hands with Lexus of Henderson. More

by Mrs. Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Mar 20, 2023 -

Lexus of Henderson responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Henderson. Safe travels!

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