Lexus of Henderson

It was extremely easy to book an appointment online, and they had times available for the day I was looking to go in. They also paid for an Uber for me to get to work after dropping off my vehicle they had times available for the day I was looking to go in. They also paid for an Uber for me to get to work after dropping off my vehicle More

Henderson Lexus has always treated us very well with excellent service and respect. Highly recommend them. excellent service and respect. Highly recommend them. More

I expected better from Lexus! During the sale negotiations the salesman said “we take care of the registration.” So it was a surprise when I was told they ne better from Lexus! During the sale negotiations the salesman said “we take care of the registration.” So it was a surprise when I was told they needed my credit card for the $800-$900 registration. Apparently, I should have been told that you help with the registration paperwork. The sale price included my trading in my Honda. On the day of the paperwork signing I had not been reminded that they needed the pink slip to the Honda. I do this once every 7-10 years. Lexus does this quite regularly. Why wasn’t I reminded? My appointment on the day of closing was for 10:00. I arrived at 10:00 and was told my car was just being detailed. I waited 45 minutes to see the car. I also insisted I wouldn’t sign any papers, even though I was told we could start the process, without seeing the car. What part of 10:00 was difficult to understand? 2 days after I drove the car off the dealership lot I was asked for the Honda’s car registration. Apparently it was no longer in the glove box. I was asked by 3 different Lexus people to take a picture of my license plate so the registration and license could be transferred by the DMV. And 1 day after that I was asked for a picture of the new insurance card covering the Lexus. The dealership needed that too for the title and registration transfer. Does any of this sound like a professional transaction? Car sales and registration 101 should have all these things happening smoothly. At the very least there should be a checklist. Not a lot of people running around saying “Oh yah, we need this too.” I repeat. I expected better from Lexus! More

My advisor was very helpful and thorough in explaining what needs to be done; my loaner was ready when I left the dealership. As promised, my car was done, the same morning and as in the past, it was retu what needs to be done; my loaner was ready when I left the dealership. As promised, my car was done, the same morning and as in the past, it was returned to me washed and very clean. More

Excellent customer service That Scott was attentive and polite. Everything was done in timely manner. and polite. Everything was done in timely manner. More

I am 62 years old and I have purchased and leased many vehicles in different states, and I have to say my experience with Justo and the staff at Lexus of Henderson was attentive and professional. vehicles in different states, and I have to say my experience with Justo and the staff at Lexus of Henderson was attentive and professional. More

Acceptional customer service, great communication, friendly and helpful. I would highly recommend Henderson Lexus. Thank you so much. friendly and helpful. I would highly recommend Henderson Lexus. Thank you so much. More

Disappointing Service Experience at Lexus of Henderson, I arrived on time for my scheduled service appointment, but I was left waiting for an hour. I had selected a loaner vehicle online in advance because I arrived on time for my scheduled service appointment, but I was left waiting for an hour. I had selected a loaner vehicle online in advance because I needed to get to work while the dealership serviced my Lexus. Despite making these arrangements ahead of time, the process was frustrating and unnecessarily time-consuming. To make matters worse, I was quoted nearly $1,000 for my 60,000-mile service, even though I have extended coverage that I understood included this service at no additional cost. I should not have to deal with unexpected charges or spend my time questioning whether the coverage I purchased is being honored. I expected much better from a dealership carrying the Lexus name. Customers schedule appointments to save time and plan their day, not to wait nearly an hour after arriving on time or be presented with a substantial bill for a service they believe is already covered. My experience with Scott Crockett and the service department was extremely disappointing. I hope management takes this feedback seriously and improves appointment handling, communication, and transparency regarding service coverage and pricing. I expect a level of professionalism and customer service that reflects the Lexus brand, and unfortunately, that was not my experience. More

I recently had my vehicle serviced at Lexus of Henderson, and unfortunately, my experience was disappointing. While the mechanic was very detailed and thorough in inspecting my vehicle, the service depart and unfortunately, my experience was disappointing. While the mechanic was very detailed and thorough in inspecting my vehicle, the service department overlooked the fact that my battery was still under warranty and needed to be replaced. Because of this oversight, I had to make another trip back to the dealership just to have the battery swapped out, resulting in hours of unnecessary waiting and wasted time. Additionally, my service advisor did not provide the level of customer service I have come to expect from Lexus. Compared to the gentleman who assisted me during my previous visit, the difference in professionalism, attentiveness, and overall customer care was noticeable. As a Lexus customer, I expect better communication, attention to detail, and respect for my time. Having to return for something that should have been identified and addressed during my initial visit was frustrating and inconvenient. I hope Lexus of Henderson takes this feedback seriously and works toward improving its service department’s customer experience. Lexus is a premium brand, and its customer service should reflect that standard. More

Everyone there was professional and very friendly They understood my concerns. And took care of everything that I asked understood my concerns. And took care of everything that I asked More