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Lexus of Henderson

Henderson , NV

4.8
6,960 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,960 reviews

March 27, 2021

When I went in to get my car serviced, everything was cool, but when the rep helped me out he seemed like he wanted me out. Almost like I’d he didn’t want to help me, very impatient and snappy , I like L More

by BRRUIZ275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

This is a bit concerning to read. We strive for friendly and accommodating service here, and I would be more than willing to speak with you about this directly to ensure we address this with the appropriate people. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 26, 2021

Brought my car in to have the map updated, Tyler made sure I had a loaner car and informed me that the service could take anywhere from 1 1/2 to 2 1/2 hours. Was nice to come back to a freshly washed car More

by RX350 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for the great feedback! Hearing that Tyler went above and beyond to assist with your vehicle made our day. Drive safely, and we hope to earn your business again at Lexus of Henderson!

March 26, 2021

It was bad in the beginning , but sirui and Richard made it great ! Because of them we will be going back . Sirui listened to what we wanted in a car and Richard made it seamless when closing the deal . More

by tnadad23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui Xie and Richard Kaye
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for the great feedback! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Richard and Sirui. Drive safely in your new vehicle, and congratulations! We hope to see you again at Lexus of Henderson!

March 26, 2021

Jayce Messer was my attendant at the dealership. Was very courteous and professional. Provided updates on my vehicle status while i waited. He was great! More

by perry721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JMesser
Mar 29, 2021 -

Lexus of Henderson responded

It's great to hear that Jayce made your experience so communicative and efficient! Thank you for giving Lexus of Henderson your business and positive review. We hope to welcome you back for your future services!

March 26, 2021

David is great! He’s always helpful and friendly. I really appreciate that they take good care of my Lexus reliably and with a great attitude. More

by TLDEVORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David corello
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for all of your auto service needs! We are thrilled that you can depend on David for helpful service, every visit. Hope to see you next time!

March 26, 2021

It’s always very professional, fast and easy when I go to Henderson Lexus. What I love the most is that there is never a different price than what they have already quoted me! Thanks guys!! More

by Lvchrissylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 26, 2021 -

Lexus of Henderson responded

We're so lucky to have you as a loyal customer! It's always our pleasure to deliver a seamless, transparent service experience. Thank you for trusting Lexus of Henderson with all your repair and maintenance needs!

March 26, 2021

We were very happy about the professional and friendly service. We were also very happy to receive our car back quickly even though we didn’t have an appointment. More

by richardmhancock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Henderson responded

This review is great to read! Thank you for coming to Lexus of Henderson, we are thrilled that our team delivered such efficient, friendly service. Safe travels until we see you next!

March 26, 2021

Excellent service, Stephen was a great help and I appreciate his work ethic and respect for military veteran clients. Will be coming again soon for the next service. Thank you. More

by MARLON.TABAJONDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 29, 2021 -

Lexus of Henderson responded

We are thrilled that you had such a positive experience with Stephen and the team! Thank you for being a Lexus of Henderson customer, and for taking the time to share your review. We look forward to your next visit with us!

March 26, 2021

Great, friendly helpful staff! Awesome service and the location, coming from Kingman, Arizona, is great, too. I plan on serving my car here in a regular basis. More

by BARBERDANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Lexus of Henderson responded

We always appreciate 5-star reviews! We're honored that you make the drive to Henderson to work with our team and we're proud to have earned your business. Thank you for stopping by to share with us and we look forward to seeing you back for your next service visit!

March 26, 2021

COVID protocols were well followed. The overall all experience was efficient and safe for guests as well as employees. Service department was excellent to work with. More

by DJD Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you felt so comfortable during your time working with us. Drive safely, and we hope to see you again at Lexus of Henderson!

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