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Lexus of Henderson

Henderson , NV

4.8
6,960 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,960 reviews

March 03, 2021

Very Courteous, went the extra mile to take care of me even though it was a recall. Nicest dealership I have ever been to. Will go back. More

by NEILSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! Hearing that the team went above and beyond to assist you made our day. Drive safely, and we are looking forward to seeing you again at Lexus of Henderson!

March 03, 2021

Friendly and efficient service - they provided a Lyft to my work while service was being performed. I was very pleased with the service as always. More

by SHELLYLABAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 04, 2021 -

Lexus of Henderson responded

It was our pleasure to make your service experience as easy and efficient as possible! Thank you for choosing Lexus of Henderson and taking the time to review us. Have a great day!

March 03, 2021

We stopped in without an appointment. They were very helpful and our problem was resolved. We were on our way after almost three hours. Very pleased! More

by dls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Mar 04, 2021 -

Lexus of Henderson responded

We are so happy we could help! Thank you for giving Lexus of Henderson your business and five-star feedback. Drive safely!

March 03, 2021

David Torrela is by far the best Service Manager that I've had in over 50 years of being a car owner. From the friendly courtesy with which he treats each of his customers, to the promptness and excelle More

by RAYMARVEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrela, Service Manager
Mar 04, 2021 -

Lexus of Henderson responded

Thank you for the rave review of David! We are overjoyed that you can depend on him for excellent service, every visit. All of us at Lexus of Henderson appreciate you making the trip out to see us and are grateful for your continued support. Have a wonderful day!

March 03, 2021

Very pleased with everyone! They were all professional and friendly. Answer all my questions even the next day after car was sold to me. Thank you for good service. More

by lynngall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Siri and Richard
Mar 03, 2021 -

Lexus of Henderson responded

We couldn't have asked for better feedback, Lynn! Thank you for trusting Lexus of Henderson with your business, and enjoy your new vehicle!

March 03, 2021

My first encounter with the associate was very professional. I appreciate the phone calls and email messages making me aware of the status of my vehicle and services required. More

by TONJAOCHONMA1913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Lexus of Henderson responded

It is terrific to hear that our team gave you such communicative service! Thank you for working with us here at Lexus of Henderson, we are proud to have earned your business. We hope to welcome you back for your future service needs!

March 02, 2021

Great customer service. LoH service staff got me in and out on the drop off and pickup quickly. They even did a great job on the post-service car wash and straightened a bent license plate for us. They a More

by NX300h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Lexus of Henderson responded

It was our pleasure to provide you with efficient, top-notch service! Thank you for giving Lexus of Henderson your business and stellar review. We hope to welcome you back for your future service needs!

March 02, 2021

Great experience. Lexus was very friendly and knowledgeable. It took a little longer than I expected, but I love my NX 300 and it was worth the wait. Thank you! More

by JULZOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus
Mar 03, 2021 -

Lexus of Henderson responded

Thank you for trusting our team with your time and business! We are grateful for your business and we hope you continue to enjoy your new Lexus NX 300! - Lexus of Henderson team

March 02, 2021

I brought my RX in for its 30k service and was promptly greeted. The service was completed on time with no extra charges above the estimate. We always experience excellent service at this dealership and w More

by GPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 03, 2021 -

Lexus of Henderson responded

Thank you for your continued support of Lexus of Henderson! We appreciate you trusting our team with your business and your Lexus RX. Safe travels until we see you next!

March 02, 2021

Took our RX in for warranty service on the driver’s indoor handle. Received the car back with an improperly assembled door, gaskets hanging down and not in the proper place. Will have to take it back a More

by JLIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Person who worked on vehicle unknown
Mar 31, 2021 -

Lexus of Henderson responded

This is a disappointing review to read. We do strive for top-quality service here, and I would certainly like to ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

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