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Lexus of Henderson

Henderson , NV

4.8
6,962 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,962 reviews

February 26, 2021

Service Department makes you feel like a valued customer. They are professional, courteous, and gave very good explanation on diagnostics. Waiting room and amenities are first class. More

by Crlewis17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce and Michael
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for sharing this wonderful feedback about our Service Department! We really appreciate your business and look forward to your next visit with us at Lexus of Henderson.

February 26, 2021

From making the appointment, dropping my car off, getting a loaner, through returning and picking up my vehicle, the customer service was superb. Thank you for always being courteous.. More

by NOVAEGRAPHICS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Henderson responded

Thank you for sharing your feedback. We're happy to hear that our team provided you with such a seamless experience. Safe travels from all of us at Lexus of Henderson!

February 26, 2021

Had a very enjoyable time in choosing my new vehicle. The sales personnel, Lexus Oshauna was wonderful. I was happy with the wonderful and quick service. More

by nstafstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesxus Osunlana, Richard Kaye
Feb 26, 2021 -

Lexus of Henderson responded

Thanks for taking the time to review Lexus of Henderson! We're thrilled to hear that our team provided you with 5-star service and we look forward to working with you next time!

February 25, 2021

Kim was my sales person and was great. She was really friendly and took great care of me. She didn’t try to over sell or push me into something I was not happy with. She took the time to show me all my o More

by Bianca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
Feb 26, 2021 -

Lexus of Henderson responded

Bianca - We are delighted to hear that Kim helped you drive home from Lexus of Henderson in the right car for you. Congratulations! We are grateful for your business and hope to see you again down the road. Thank you so much!

February 25, 2021

The people l dealt with were courteous and timely. Had my car's maintenance completed in no time . I always bring my Lexus here. Plus the waiting areas are nice and clean. More

by LORAC06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for your loyalty to Lexus of Henderson! We are always happy to assist you and we look forward to welcoming you back for your next service visit. Drive safely and have a great day!

February 25, 2021

Outstanding customer service. David Torrella is always so helpful. Easy to schedule, good communication, and quality work. I have used this dealership for service for many years and have always been happy. More

by JOHN@TEAMCARVER.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Feb 25, 2021 -

Lexus of Henderson responded

John, we're so lucky to have you as a loyal customer! It's wonderful to hear that David always takes such good care of you and your vehicle. Thank you for trusting Lexus of Henderson with all your service needs!

February 25, 2021

Lexus helped me and she was very professional, knowledgeable, friendly and not pushy at all. She is a big reason why I stayed with a Lexus car. She is top notch!! More

by AngF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Osunlana
Feb 25, 2021 -

Lexus of Henderson responded

We're so proud to have earned your business! It's wonderful to hear that Lexus made your car-buying experience so special. Thank you for choosing Lexus of Henderson, and congratulations on your new vehicle!

February 25, 2021

Recall fix was surprisingly quick. Well done-could not Recall fix was surprisingly quick. Well done-could not see any traces of work done: no scratches, dirt, etc. A job well done as usual. Gasoline fill- More

by MARGARETHOWLEY702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce and Tyler
Feb 25, 2021 -

Lexus of Henderson responded

Margaret, we really appreciate the positive feedback! It's wonderful to hear that our team took such good care of your vehicle. Thank you for coming to Lexus of Henderson for your recall repairs!

February 25, 2021

Friendly, courteous and sought to answer all questions. However, they stated they would vacuum the car, as part of the customer wash and clean, and the floors of the backseat clearly were not even moderate More

by MORGANWORK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

Morgan - Thank you for this review. We strive to deliver a seamless service experience, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that I will share this feedback with my team so we can work towards improving our practices. Lastly, I would appreciate the chance to make things right for you. If you are willing to discuss your visit with me, please reach out at your earliest convenience. Best, Craig Kelly - Service Director - 702-228-7736

February 25, 2021

It’s always a pleasure! Everyone is pleasant and kind. I wouldn’t bring my Lexus any where else! Thank you all for always doing amazing work and great customer service :) More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 26, 2021 -

Lexus of Henderson responded

Thank you for your loyalty to Lexus of Henderson, Dee! We are proud to have you as a returning customer and we look forward to working with you for a long time to come. Have a great day!

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