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Lexus of Henderson

Henderson , NV

4.8
6,937 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,937 reviews

December 08, 2020

Everything was great and they took great care of my car and Jayce was a pleasure to work with. The fast and friendly service is always appreciated More

by LASCLUCHSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Dec 09, 2020 -

Lexus of Henderson responded

Thank you for trusting us with your vehicle. We are pleased to see that Jayce made the right impression during your visit to Lexus of Henderson by providing great service!

December 08, 2020

Minor problem with check in. Some confusion on both of our parts with what service you they were providing. This also cuased use to be other charge but they took care of it. And I am happy with it. More

by BRNTHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Lexus of Henderson responded

We appreciate your patience throughout this process and are glad to hear that our team could make things right for you. Thank you for trusting us with your vehicle! For all your future service needs, the Lexus of Henderson team will be here to help.

December 07, 2020

Excellent communication and service. I appreciated the sales service person keeping me up to date every step of the way. Received a clean car and repairs done correctly More

by Sheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

Sheryl - Thank you so much for sharing this feedback about your recent service visit to Lexus of Henderson! We love to hear that your vehicle is running smoothly. Enjoy your week!

December 07, 2020

Sirui made is very easy for us to make a decision to purchase the 450h. The finance manager and the general manager were great. We appreciate the salesperson. More

by samirpatel63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui xei
Dec 07, 2020 -

Lexus of Henderson responded

Thank you for posting about your 5-star experience with Sirui at Lexus of Henderson. We are excited to hear about the seamless purchase of your Lexus RX 450h and we wish you safe travels!

December 07, 2020

I have always had excellent care when I go to the dealership for service on my Lexus. The people go out of their way to make sure I’m comfortable and I’m offered a loaner car if I need one. More

by BRONDIE55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

It means a lot to hear that you receive consistently excellent service from our Lexus of Henderson team. Thank you so much for trusting us with your vehicle time and time again!

December 07, 2020

Just had my car in for oil change and now my car is telling me I need service soon so whoever did the work did not reset it More

by XMOONDOG23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

I apologize for any confusion with your service indicator light, as we strive to deliver a seamless experience. I assure you that it is never our intention to inconvenience our guests, and I would appreciate the chance to speak with you so we can make things right. I will not be able to gather your contact information from this review, but please feel free to give me a call at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

December 07, 2020

I thought my service was good when I driving Cadillacs yet it does not compare to customer service at Lexus of Henderson. You have convinced me, I’m only driving Lexus from now on. More

by Rana0527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

Thank you so much for being a loyal Lexus customer! We are delighted to hear that our service stood out to you. See you next time at Lexus of Henderson!

December 07, 2020

Our service representative, Tyler Heischman, has always been attentive, courteous, and professional. He takes care of issues for us. We also appreciate the courtesy car wash provided by this dealership.. More

by MBMARX2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heischman
Dec 07, 2020 -

Lexus of Henderson responded

Thank you for stopping by to share this feedback about Tyler! We are delighted that you can trust him to keep your vehicle running smoothly and safely. Hope to see you next time at Lexus of Henderson!

December 07, 2020

Highly recommended! Great service! Satisfied customer here! Reliable employees! Able to get a loaner car in time of service. Punctual and attentive to customer’s needs. More

by JJtt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay D.
Dec 07, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business. We're thrilled to hear that our team continues to impress you and we look forward to your next visit!

December 07, 2020

Kim Tran was WONDERFUL!! Very helpful. Really satisfied with the service. Will definitely come back and recommend to others. She made my experience of buying a Lexus a memorable one! More

by Audrijones93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
Dec 07, 2020 -

Lexus of Henderson responded

It's wonderful to hear that Kim earned your business with her helpful service. Thank you so much for supporting Lexus of Henderson with a fantastic review! We would absolutely love the opportunity to assist you in the future.

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