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Lexus of Henderson

Henderson , NV

4.8
7,404 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,404 reviews

February 16, 2021

Friendly employees more employees should be outside greeting customers, but other then that it was a nice place and have got my car serviced here More

by INGRID_ABIGAILMORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Siri
Feb 22, 2021 -

Lexus of Henderson responded

Ingrid, thank you for taking the time to leave us this review and feedback. We do strive for attentive service here, and I will be sure to share this with my team and work to improve our process going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

February 15, 2021

We love Lexus but weren’t completely satisfied with service we received at the Sahara location so we went to Lexus of Henderson. Suri was our salesman there and he worked very hard to find the vehicle More

by LYBORLASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suri
Feb 15, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are very proud to have Suri on our team and happy to hear that he went above and beyond to assist with your purchase. Congratulations on your new vehicle, and drive safely! We hope to see you back at Lexus of Henderson next time!

February 14, 2021

Came to service due to burning scent engine bay. Tech said oil spillage from previous oil change. Returned home car died. Called mobile service tech. He said alternator was bad and burning scent caused b More

by ronfortich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Torrella, service dept.
Mar 10, 2021 -

Lexus of Henderson responded

This is a disappointing review to read. We strive for knowledgeable and thorough service here, and I would be more than willing to speak with you directly about the alternator and see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

February 14, 2021

Had my hood lifters switched out since they went out. Fast turn around and great service. Thank you Jayce and the techs at Lexus of Henderson!! More

by 2011ISF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Feb 14, 2021 -

Lexus of Henderson responded

Thank you so much for your 5-star review of Lexus of Henderson! We appreciate your endorsement of Jayce and we hope to work with you again in the future. Thank you for the recommendation!

February 14, 2021

David Torella has been our service manager for at least 5 years and he always provides us with excellent service. Thank you for being you More

by REIKOSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Feb 15, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! David is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

February 13, 2021

Louise was my salesperson. We enjoyed working with her. Louise helped put the ‘WOW’ in the car buying experience. She came into work on her off day to purchase. I had purchased decorations for Chinese New More

by BBBEETLEJUICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay Mason
Feb 15, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Louise took such good care of you and your wife here at Lexus of Henderson, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your newly purchased vehicle!

February 13, 2021

I had to wait quite a while, so Mr. Diem explained that you were short maint. people. He gave me the service free in response to my having to wait so long. He also offered to give me a complimentary fu More

by BBOGGESS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 21, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review and feedback. We do apologize for the delay here, and we are glad we were able to assist you with your vehicle. If there is anything more we can do for you, please don't hesitate to give us a call or come back and see us again!

February 13, 2021

Wasn’t given a max eta of 90 minutes, ended up being about 3 hours. Car wash was terrible. Trash left inside of the car. More

by dtmleynek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I sincerely apologize for the delay, and I would be more than willing to speak with you directly about the wash as well and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

February 13, 2021

Very professional staff. Our vehicles are always taken care of, cleaned and ready to go! I like having the car run through the car wash. More

by grizzley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in service.
Feb 15, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we look forward to your next visit!

February 13, 2021

Excellent experience and great service with Lexus store in Henderson location. Mr.Jayce did his great job that let me know what needs to do for my car in advance. More

by MAGGIEYU345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Feb 15, 2021 -

Lexus of Henderson responded

Maggie, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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