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Lexus of Henderson

Henderson , NV

4.8
6,888 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,888 reviews

October 07, 2020

Tyler was very efficient, friendly throughout my 25,000 mile service. Fast easy service, upfront and explained the process for my upcoming 30,000 mile service. More

by SCORACI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Oct 08, 2020 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your 25k checkup! We love to hear that Tyler provided informative service so you can feel confident out on the road. We'll see you in 5,000 miles!

October 07, 2020

Siri was the nicest salesman we have had in 50 years of our car buying. He was very polite and knowlegeable. He's a Keeper. More

by WAHZOO86
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben in Finance.
Oct 08, 2020 -

Lexus of Henderson responded

What a kind review! We are thrilled that you had such a positive experience working with Siri. Thank you for shopping with us at Lexus of Henderson, we wish you safe driving in your new vehicle.

October 07, 2020

The service personnel were very professional and were very knowledgeable about work that needed to be done. They also completed the service in a reasonable amount of time. More

by KENNYSRVING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Lexus of Henderson responded

Thank you for the rave review of our service department! It's great to hear that you got back on the road in a timely manner. Safe travels from all of us at Lexus of Henderson!

October 07, 2020

Did not feel like I was being upsold on extra services or listed off several “issues” that were non-existent like the last time I was here. Overall, very satisfied. More

by N.V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Oct 07, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business. Our team looks forward to taking care of you during your next visit!

October 07, 2020

We found this dealership after having moved from Seattle. Found them to be undetstanding, accomodating and very straight with us. Very freindly as most dealerships are not. More

by JDNYMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Henderson responded

Welcome to the area! It means a lot to hear that our service stands out to you and we are proud to have you as Lexus of Henderson customers. Thank you so much!

October 06, 2020

This dealerships service department process needs an overhaul. For the past 3 years I've experienced incredibly long wait times just to check my vehicle in. I'm not sure what the delay between the val More

by Annoyed99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Lexus of Henderson responded

This is a disappointing review to read. We strive for attentive and accommodating service here, and I'm sorry that we let you down during your recent visits. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 06, 2020

ALWAYS honest and straightforward service from service manager Jay Dalit at this Henderson dealership. I definitely recommend Jay to other potential customers. The certified technicians here are the bes More

by YFCMAC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Kamae, certified technician
Oct 06, 2020 -

Lexus of Henderson responded

We couldn't ask for better feedback and we appreciate you taking the time to review Lexus of Henderson! It's fantastic to see that Jay continues to impress you during your service visits. Our team looks forward to working with you next time!

October 06, 2020

Everyone was very accommodating and professional!! The staff was very kind to accommodate a late night drive by to look a care even though the dealership was closing in 5 minutes, I got to test drive the More

by CARBAR702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Kelley
Oct 07, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Providing accommodating and professional service is always the goal here at Lexus of Henderson, and it means a lot to know that we hit the mark. We hope that you continue to enjoy your newly purchased vehicle!

October 06, 2020

Stephen Diem was fantastic. He kept me posted on what was happening with my car and When my car would be ready for pick up. No surprises I felt he really cared about his customer and that really meant a More

by DIANE.KENI40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Oct 07, 2020 -

Lexus of Henderson responded

Thank you for the review, Diane! Stephen is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 05, 2020

Fast friendly service. My car was ready within an hour. That has never happened before. I was really impressed. I have been going to Lexus of Henderson since I moved to Las Vegas. 5 years ago. More

by ALEX8526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Oct 05, 2020 -

Lexus of Henderson responded

Hi Alex - Thank you for taking the time to review us! It is wonderful to hear that you are so confident in the Lexus of Henderson team. We appreciate your repeat business and are proud to have earned your support. Safe travels!

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