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Lexus of Henderson

Henderson , NV

4.8
7,425 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,425 reviews

November 08, 2020

Our first time at a Lexus dealer. (We don’t have any in Montana.) The service staff are well trained and attentive. No long lines or excessive wait. All respecting pandemic prevention. Steve, our technicia More

by Big Sky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for allowing us the chance to assist you! We are delighted to hear that your visit was timely and that Steve provided professional service. Hope to see you next time at Lexus of Henderson!

November 08, 2020

It was great! I was able to get a loaner, and get my car repaired utilizing my warranty!!! Thanks to Tyler and the Henderson Lexus team. More

by bunwease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your repairs! It's wonderful to hear that Tyler took excellent care of you. See you next time!

November 08, 2020

Service has always been 5 stars. That's what makes this dealership different and why we go there now. The best! I am always impressed with follow up. More

by THGEARY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Diem
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review Lexus of Henderson. It is fantastic to hear that our team consistently impresses you by providing great service!

November 07, 2020

No matter what the repair need is or when it needs to be done, Tyler and Stephen are there to assist you. Thank you for your efforts. Good job! More

by James Alford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler service manager
Nov 09, 2020 -

Lexus of Henderson responded

Thank you, James, for trusting Lexus of Henderson with your vehicle. We're thrilled to see that Tyler and Stephen continue to impress you by providing great service!

November 06, 2020

Although We had many options to purchase any car, we ended up purchasing a Lexus. Eldred was very helpful and professional! Thank you so much for your amazing service!! More

by SYCHO71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Eldred is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. Enjoy your newly purchased vehicle!

November 06, 2020

This dealership is beyond outstanding. The sales and service staff leave no questions unanswered. Service begins the phone call center answers the phone until the final debriefing from my service repres More

by CHAZMAZ777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Diem
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Henderson, and we will certainly pass along your kind words. We look forward to your next visit!

November 06, 2020

The representative was friendly and patient to understand my need. He was punctual in fixing my problem with the remote control. I appreciate his service and rate him excellent. More

by OLIVERLUNG2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

November 06, 2020

Everything went well! I would come again for service instead of the other location. The service advisor was very helpful and friendly. Thank you so much! More

by JKAVINTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we look forward to your next visit!

November 06, 2020

Tito and Kat were extremely helpful with our purchase of the NX300. They both are truly assets to your company and deserve any employee incentives you might have for their professionalism. 5 stars. More

by harleygirldr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kat Mason
Nov 06, 2020 -

Lexus of Henderson responded

Thank you for shopping with Tito and Kat at Lexus of Henderson! We're thrilled to hear that they walked you through the purchase of your Lexus NX 300. Congrats and safe travels!

November 06, 2020

Was never notified my car was ready, plus Lexus of Henderson wants to charge me for brakes on a car with less than 15k mikes on it! More

by catrina.evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Henderson responded

Catrina - We strive to deliver high-quality service at a fair value, and I apologize if this was not better reflected in your time working with us. I am also sorry for any lack of communication on our end. Our customers are our top priority, and we would never do anything to intentionally inconvenience them. I understand that you're frustrated, but if there is anything we can do to assist you, please feel free to reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

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