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Lexus of Henderson

Henderson , NV

4.8
6,937 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,937 reviews

July 30, 2020

From the moment we first walked in the front door, to when we happily drove away in our new to us, pre-owned Lexus ES350, everyone we encountered was extremely courteous, professional, friendly, gracious More

by Leslie K.
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay Mason-Finance Director, Amanda Ventura-Title Clerk, Benjamin?-Finance
Jul 31, 2020 -

Lexus of Henderson responded

Leslie, thank you for the 5-star review! We are so glad you enjoyed working with Eldred here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. It was our pleasure to help you get into a Lexus ES350, and we hope that you continue to enjoy the vehicle!

July 30, 2020

Awesome place! They went above and beyond. Very clean and friendly staff. I would come here again and again. They even washed the car after the service was done. More

by SKBJHALEY
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jul 31, 2020 -

Lexus of Henderson responded

Thank you for sharing your feedback for Lexus of Henderson! It's our goal to ensure customers enjoy every aspect of their experiences and I am so glad that came true for you. We look forward to working with you in the future!

July 29, 2020

Michelle Suson and Richard Kaye took excellent care of us. Michelle took extra time showing us the various features on our new vehicle. We will definitely refer her and your dealership to our friends. Tha More

by cdvegas
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye - 5 stars
Jul 30, 2020 -

Lexus of Henderson responded

Thank you for the review! Michelle and Richard are both excellent members of our team at Lexus of Henderson, and we will certainly let them know that you appreciate their help. It means a lot that you will refer us to your friends, and we hope to see you again sometime!

July 29, 2020

Lexus was Very helpful and Jay was great with customer service and informed me on updates with my vehicle. I appreciate all of their help. More

by TIAP842
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 30, 2020 -

Lexus of Henderson responded

Thank you so much for commending our team! We love to hear that Jay kept you updated throughout the service process. If any future issues should arise, the Lexus of Henderson team will be here to help.

July 29, 2020

Pleasant staff and accommodations. Text message update appreciated. Loaner car was a bonus. Only issue was a long wait time to claim vehicle, over a half hour which seemed excessive since no payment was d More

by bakholmes
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Lexus of Henderson responded

Thank you for sharing this feedback as it will help us to improve our processes in the future. I will be sure to address your concerns regarding the wait time with my team. We look forward to impressing you during your next visit. Roy Hollinger - Service Director - (702) 228-7736

July 29, 2020

The dealership was quick to respond to our needs and fixed our car quickly. Though they didn't have a loaner available, when I explained to them it was our only car that could fit the car seat for our n More

by DADAM89
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Jul 29, 2020 -

Lexus of Henderson responded

Thank you for trusting us with your vehicle. At Lexus of Henderson, it is our goal to ensure customers have reliable transportation and I am glad to hear that our service department went above and beyond to meet your needs! We wish you safe driving and hope that we get the chance to take care of your family in the future.

July 29, 2020

Nothing but good experiences at Lexus of Henderson’s service department. I brought my vehicle in for warranty work and was told that there were no loaners available but they could put me in a rental, I More

by GTSTAPLES
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Jul 30, 2020 -

Lexus of Henderson responded

Thanks for this fantastic review of Lexus of Henderson! We're so proud to hear that Stephen made your service visit so convenient, transparent, and attentive. We're thrilled that you were happy with our work - we'll always be just a call away!

July 29, 2020

I always receive very courteous and attentive service from Steve. This is my first ever experience with a leased vehicle and I will consider a Lexus next time. More

by athxyz
Recommend Dealer
Yes
Employees Worked With
Charles Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Lexus of Henderson responded

Feedback like this makes our day as it is our priority to provide top-notch service for customers. We're glad to hear that Steve made the right first impression and earned your support. It was a pleasure to have your business at Lexus of Henderson and we wish you safe travels in your new ride!

July 29, 2020

Great response to my need. I woke up to a dead Battery. I was advised to come in and they replaced it quickly. Jay was very helpful as usual. More

by EZAPARZYNSKI
Recommend Dealer
Yes
Employees Worked With
Jay is very responsive. I appreciate him.
Jul 29, 2020 -

Lexus of Henderson responded

We appreciate you taking the time to share this lovely review! We're so glad that Jay and the rest of our service team were able to replace your battery in a pinch. Thank you for trusting Lexus of Henderson with your car repair needs!

July 29, 2020

My service manager David provided exceptional service! Ill recommend him to everyone! He was clear about all services being provided and the condition of my car. Much appreciated. More

by ym
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jul 29, 2020 -

Lexus of Henderson responded

We're so proud to have earned your confidence! It's wonderful to hear that David delivered such an attentive and transparent service experience. Thank you for trusting Lexus of Henderson with your car repair needs!

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