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Lexus of Henderson
Henderson , NV
6,843 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 6,843 reviews
April 12, 2020
Battery Replacement and DCM Recall Called Service on Monday about a dead battery and DCM recall. Dave T scheduled service the next day and gave me a loaner. The battery was replaced and Called Service on Monday about a dead battery and DCM recall. Dave T scheduled service the next day and gave me a loaner. The battery was replaced and the DCM was fixed. More
by MRAHAS88
Verified Customer
April 11, 2020
Very Happy! I've always been very impressed with Lexus of Henderson's service, as well as their sales dept as well. I live 27 miles away, however it's worth the d I've always been very impressed with Lexus of Henderson's service, as well as their sales dept as well. I live 27 miles away, however it's worth the drive. More
by STYGEN77
April 10, 2020
My service provider Davd has always been excellent I always leave satisfied with the service that is provided with regard to my repair request. However, "every time" each and every time, for years, I always leave satisfied with the service that is provided with regard to my repair request. However, "every time" each and every time, for years, I am asked to sign a blank form as to the condition that your guys are accepting my vehicle. The guys on the drive must be trained to do this because I own a Lexus and I am in my third lease (9 + yrs and faithful repeat customer) and each time I come in, I have to refuse to sign the blank form. I have to ask the attendant(s) on the drive to walk my car, note any scratches or dings and then have me sign the document. Why? What is the purpose of me signing a blank form? I have spoken to the attendants, Supervisor and my service writer ...and it is still happening. It is not good business practice to be asked to sign a blank form. More
by hudsonwan
April 10, 2020
Service was great. Everything explained clearly which managed my expectations. Went above and beyond with service needed. Pick up was swift and efficient vehicle was returned in great condition managed my expectations. Went above and beyond with service needed. Pick up was swift and efficient vehicle was returned in great condition More
by TODDJLEAVITT
April 10, 2020
Great service The work was done quickly and the service personnel was excellent. Stephen Diem may sure I was satisfied with the work before I left and if I had an The work was done quickly and the service personnel was excellent. Stephen Diem may sure I was satisfied with the work before I left and if I had any questions. More
by DONALD267
Employees Worked With
Stephen Diem
April 09, 2020
Martrell made sure I was taken care of during my visit for buying my car. Everyone was welcoming and friendly. Great deal and would recommend. for buying my car. Everyone was welcoming and friendly. Great deal and would recommend. More
by sar.reyes710
Employees Worked With
April 08, 2020
Easy Service My scheduled maintenance was due, called and made an appointment on Friday, dropped the car off Tuesday morning. I was called a few times regarding up My scheduled maintenance was due, called and made an appointment on Friday, dropped the car off Tuesday morning. I was called a few times regarding updates to my car's status and when it was time to pick up I was given the run down on everything that was completed along with the receipt. Easy. More
by DADAM89
Employees Worked With
David
April 05, 2020
recall repair Had 2 recalls needed fixing.... got loaner and dropped it off....no problem. Went to pick it up and had a 15ish minute wait but finally got checked in Had 2 recalls needed fixing.... got loaner and dropped it off....no problem. Went to pick it up and had a 15ish minute wait but finally got checked in and car available to me. Problem is one of the problems I'd asked them to look at and fix they told me they had, well,,,, they hadn't. Now I have to take it back.... I live 20 miles away and only due to the covid do I have the time to return.... still, it's inconvenient and more exposure during a time we all should stay home. Disappointing to say the least... BTW I did buy my car at this dealership... More
by pokerfish
Employees Worked With
not sure.... no name tags!
April 04, 2020
Martrell always takes care of me and gives me the best options, including: price, value, convenience, timeliness and over all experience. Lexus of Henderson is the best around when it comes to customer sa options, including: price, value, convenience, timeliness and over all experience. Lexus of Henderson is the best around when it comes to customer satisfaction! More
by ayansoofi324
Employees Worked With
