Back

Lexus of Henderson

Henderson , NV

4.7
7,901 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
Contact Dealership

7736 Eastgate Road

Henderson , NV

89011

Directions

By Type

Showing 7,901 reviews

October 11, 2020

You screwed up ... my wife came in to have a noisy tire checked ... your tech said nothing was wrong ... the tire blew out ten miles north of Vegas on I 15 ... she had to wait 3 hours for AAA ... we are v More

by JRMCCURD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
Oct 28, 2020 -

Lexus of Henderson responded

I am so sorry to hear about this frustrating and frightening situation. Vehicle safety is a top priority here and I'd like to assure you that our team is committed to being meticulous with our services. We would never want to inconvenience a guest and I'd appreciate the opportunity to speak with you directly. Without a full name, I won't be able to reach you. Please consider giving me a call. Thank you. Craig Kelly - Service Director - 702-228-7736

October 11, 2020

My service professional was extremely friendly. They took me in time for my appointment. The work was completed sooner than expected. I would highly recommend this location and people. More

by LYNNTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
Oct 12, 2020 -

Lexus of Henderson responded

Thank you so much for recommending Lexus of Henderson! We are delighted to hear that your recent visit went smoothly and that you got back on the roads in a timely manner. Have a great week!

October 11, 2020

The best service ever! Will always remain in a Lexus! Now i need my hubby to buy me a new one!! Thanks guys!! You are the best! More

by SUSANSTOLTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Kelly, Ryon Walters
Oct 12, 2020 -

Lexus of Henderson responded

Hi Susan - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such an excellent experience at Lexus of Henderson. Safe travels, and we cannot wait to see you back again next time!

October 11, 2020

Craig and the team at Lexus of Henderson are very friendly. Timely updates from the service staff and quick turnaround time, even on a Saturday! Thank you! More

by KEVCALLAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
Oct 12, 2020 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's great to hear that Craig and the rest of our service team made your visit so communicative and efficient. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

October 11, 2020

I called to make an appointment for an oil change. When I called, they told me that they would give me a ride home. When I went there, the service agent told me that they cannot do that. They rushed the oil More

by Amal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
Oct 28, 2020 -

Lexus of Henderson responded

Amal - it is never our intention to cause an inconvenience and I apologize for your frustrating experience. It sounds like there was a miscommunication among my team and I will be sure to discuss these concerns with them so we can improve moving forward. If you would like to speak with us further, I am here to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 11, 2020

Easy to deal with. Personnel was very friendly and Easy to deal with. Personnel was very friendly and accommodating. Told us about the recall otherwise we never have known. Offered a loaner ca More

by FLRAWSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
Oct 12, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your vehicle. I am glad to hear that our team treated you to the friendly and professional service that we strive to offer guests!

October 11, 2020

Tito provided us with Excellent service, not judging us with how we looked or how we dressed. He treated us with respect and because of that we ended up buying a GX 460. Our first choice was Chevy Tahoe be More

by Luckee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Suson
Oct 12, 2020 -

Lexus of Henderson responded

Thank you for posting about your exceptional experience with Tito. Here at Lexus of Henderson, we strive to provide friendly and professional service for guests and it is wonderful to hear that came true for you. We wish you safe travels in your Lexus GX 460!

October 11, 2020

This dealership and the sales and finance people were very nice to deal with. They are are a bit sloppy with the paperwork however. The pricing of cars was reasonable too, and for people out of town th More

by AQUARIUSWIND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
Oct 12, 2020 -

Lexus of Henderson responded

Thank you for supporting Lexus of Henderson with a great review! We really appreciate your feedback and will keep it in mind moving forward. We hope that your new vehicle is treating you well.

October 10, 2020

Super helpful, informative, and straight to the point. Definitely top of the line service! I highly recommend Lexus of Henderson to people looking to get their car serviced! More

by macneilmoresca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Oct 12, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your vehicle. It is great to hear that our service department continues to impress you and we look forward to taking care of you next time!

October 10, 2020

Jay Dalit always goes out of his way to make sure we are taken care of. He is truly one of the nicest people you will ever meet and his product knowledge is amazing! More

by DCM1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
Oct 12, 2020 -

Lexus of Henderson responded

It makes us so happy to see kind feedback about our wonderful team. Thank you for stopping by to commend Jay! We are lucky to have you as a Lexus of Henderson customer and look forward to serving you next time.

...
573
...