Lexus of Henderson

A very pleasant and rewarding experience. Upon arrival, I was greeted by Martrell Fantroy, a very friendly and informative Sales Representative. After I told Martrell what I was looking for Upon arrival, I was greeted by Martrell Fantroy, a very friendly and informative Sales Representative. After I told Martrell what I was looking for he showed me the used Owner Certified Cars that fit my requirements. After this review, we discussed the facts and circumstances of each car that I had looked at. As I narrowed my selection down to 2 cars, we again discussed the positives and negatives of each and from there, I was able to make my decision. The process was straight forward and professional on Martrell's part and I signed off on the car I had selected. The paper work associated with the purchase took a little longer than expected due to some items not associated with my purchase, but it was done without any issues. Overall, the experience was very pleasant and professional. I want to comment Martrell on his approach.., it was great. More

Recall They notified of the recall and gave me a rental, I never had to call the service dept., they handled the whole situation from the beginning They notified of the recall and gave me a rental, I never had to call the service dept., they handled the whole situation from the beginning More

You Were There For Us In An Emergency. On a Friday afternoon, I had an emergency with a screw in a tire. I arrived at the dealership with an hour to spare. I received the best customer serv On a Friday afternoon, I had an emergency with a screw in a tire. I arrived at the dealership with an hour to spare. I received the best customer service. A thorough check of my car revealed other items in need of repair. My car was ready the next day. During this emergency, I enjoyed my interaction with Stephen. Everything was done to assist me. More

Lexus OMG Can’t beat the service at Lexus particularly if J (and the mechanic foreman)) is assting you. He is friendly and professional and tells me the proble Can’t beat the service at Lexus particularly if J (and the mechanic foreman)) is assting you. He is friendly and professional and tells me the problem and solutions about my car in such a way that my blood pressure wouldn’t go up. More

Best service ever! I’ve had several cars during my life and dealt with s number of dealerships. Lexus IS the best. They anticipate your every need. Wish I had bought I’ve had several cars during my life and dealt with s number of dealerships. Lexus IS the best. They anticipate your every need. Wish I had bought Lexus years ago! More

15k Service Everything went very well. I was immediately greeted and ushered inside. I quickly met with David who gave me a timeline of completion. The service wa Everything went very well. I was immediately greeted and ushered inside. I quickly met with David who gave me a timeline of completion. The service was finished within that timeline. I paid and was on my way very quickly. More

Recall from Lexus on passenger airbag. Excellent work, and I received a loaner for my travel needs. I received a call from David Torella that Lexus had identified a passanger airbag is Excellent work, and I received a loaner for my travel needs. I received a call from David Torella that Lexus had identified a passanger airbag issue, and could I bring in my Lexus as soon as possible, which I did. More

Usual great service. Jay and his team provided their usual great and timely service in a speedy manner. Got me back on the road with no fuss or muss. Jay and his team provided their usual great and timely service in a speedy manner. Got me back on the road with no fuss or muss. More

Excellent service! I am extremely pleased with the customer service I received when I went into Lexus of Henderson. I was immediately greeted when I came into the store. I am extremely pleased with the customer service I received when I went into Lexus of Henderson. I was immediately greeted when I came into the store. Every employee that saw me acknowledged me and said hello. Eldred was very nice and knowledgeable and explained every detail of my new vehicle. He made sure to answer all of our questions. I am overall very happy with my entire experience. I will definitely refer friends and family to you guys! More

Always the best customer service. Lexus of Henderson has been there for us with our Lexus purchase. We took delivery one year ago with our CPO RX 350. This was our fourth scheduled mai Lexus of Henderson has been there for us with our Lexus purchase. We took delivery one year ago with our CPO RX 350. This was our fourth scheduled maintenance and all went smooth and fast as usual. The Service Advisor even stood in the rain during check-in. It is a great feeling having our Lexus reliable because our grandkids live in another state. See you in four months for our next service. P.S. the coffe was hot and donut fresh. More