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Lexus of Henderson

Henderson , NV

4.8
7,424 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,424 reviews

June 29, 2019

My Dealership Experience The entire staff were excellent. They were all very attentive and every effort was made to make sure I got what I wanted for reasonable price. Over More

by ORCINASNV
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siuri "Ray" Xie (very helpful and very friendly)
June 29, 2019

Excellent ! Wouldn't take it anywhere else, Lexus of Henderson has always been my Service Center. This is my 4th Lexus since moving in the Las Vegas Area and have More

by grfadriana1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
June 29, 2019

Great Service I had a good experience, took the shuttle waited about 10mins and he took me straight home. Thank you! Advisor David has helped me for the 2nd time an More

by Kvilla1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
June 29, 2019

Amazing service I came to Lexus of Henderson to get a new car, my previous one was totaled. Fabian Jimenez went above and beyond to help us maintain the payment clos More

by GLADYSCM19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2019

Car buying 101 Our salesperson was Fabian J. This guy was truly amazing! I have never had a better car buying experience. Knowledgeable, friendly, no pressure, profe More

by COBECK369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2019

Great service Was here for RX 350, Ray was able to help us walking through the processes, he’s kind and able to answer your questions. Thumbs up!! More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinui Xie
June 28, 2019

Happy w Lexus... again This is the 2nd CPO car I purchased from Lexus of Henderson. My first salesman had moved on to another opportunity and Martrell picked up where he lef More

by radokid523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2019

Don’t try to cheat your customers! First of all, don’t call your customer to pick up their car until you know it’s 100% finished Second when you know you messed something up don’t try More

by TIM.DUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Knight III
Jun 28, 2019 -

Lexus of Henderson responded

This guest brought in his 2005 LX570 for a brake service. There was a pulsing in the brakes and we quoted a price to turn the rotors rather than replace them. We attempted to resurface the rotors but they were to far gone, so we replaced them with new rotors and did not charge for the new rotors, a significant savings. Additionally when we informed the guest that his serpentine belt and tentioner was in need of replacement, the repair was approved. Upon replacement and proper tensioning the alternator failed, we replaced the alternator at no charge, significant further savings. There are several other items that we picked up the bill for with this guest that most dealers would never do. However, customer satisfaction is paramount to the Lexus ownership experience and we take great pride at Lexus of Henderson in fulfilling this mission.

June 27, 2019

They take care of their customers Craig Kelly and Tyler went out of their way to make sure that I was taken care of. Craig Kelly made sure I am getting everything I was promised when I More

by susies2153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2019

They always do a great job. The work is always done professionally and courteously. They go above and beyond. The employees are always friendly and very willing to help in any More

by DUNN16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
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